Real Estate Agent/Team Leader – Ras Beirut Department
Beirut Living
Total years of experience :18 years, 9 Months
• Spearheading the Ras Beirut Department integrating effective workflow
management and strategic planning to streamline processes and achieve
organizational goals.
• Accompanying clients during property visits, adeptly managing inquiries from
potential buyers and tenants.
• Meticulously qualifying prospective clients to tailor property recommendations
based on predetermined criteria.
• Offering strategic guidance to landlords and property owners on marketing
tactics and pricing strategies to optimize property value.
• Facilitating negotiations on price and payment terms, and overseeing the
contract signing process.
• Successfully initiated and propelled an outlet to reach its maximum targeted capacity within 6 months, effectively attaining store sales objectives.
• Rigorously measured and monitored sales performance against critical targets, ensuring alignment with strategic goals.
• Fostered a high-performance environment by equipping store staff with the requisite knowledge and skills to excel in sales and deliver exceptional customer
service.
• Developed and executed marketing strategies along with seasonal campaigns to enhance brand visibility and drive sales.
• Personally curated all outlet merchandise selections and meticulously oversaw logistical operations both locally and regionally.
• Strategically established KAZ Presents as a prominent figure in the local & regional Rock and Heavy Metal scenes through effective digital marketing initiatives.
• Developed a comprehensive timeline of events, featuring a 48-hour festival nestled in the heart of the woods spanning across two exhilarating days.
• Led the creation, design, and meticulous implementation of all logistical elements for music events, adhering to predefined timelines.
• Managed the execution of all logistical components for corporate launch events in alignment with client specifications, including venue selection, staffing, catering, and more.
• Continuously identified and engaged new venues, vendors, and entertainment options such as bands and DJs to enhance the quality and diversity of upcoming events while optimizing workflow management and strategic planning.
• Employed strategic planning and efficient workflow management to coordinate and execute training sessions across Jordan and Lebanon.
• Orchestrated the planning and seamless execution of concluding ceremonies for all five workshops.
• Managed the logistics involved in coordinating trainers, transporting equipment, and arranging demonstration setups.
• Conducted post-workshop interviews and performance evaluations to assess the effectiveness and success of the events
• Implemented customized software solutions tailored to meet the exact needs of each customer, while effectively managing workflow processes.
• Managed data and interface systems efficiently to ensure seamless operation.
• Delivered comprehensive technical and analytical support, along with personalized training to customers, enhancing their proficiency with the software.
• Spearheaded consultancy services, aiding management in optimizing utilization of the company's software systems through process improvement initiatives and effective management strategies.
• Significantly contributed to elevating departmental call success rates and customer satisfaction levels from 65% to 95% through meticulous workflow management and process improvement initiatives.
• Developed and executed a revamped training and induction system for new hires within the department, ensuring seamless integration and productivity.
• Facilitated call center-specific product training sessions for various departments within the bank, enhancing cross-functional collaboration and knowledge sharing.
• Authored comprehensive policies and procedures for the department and compiled exhaustive software documentation to streamline operations and ensure
compliance.
• Conducted thorough interviews for prospective recruits and provided insightful recommendations to departmental leadership, contributing to effective talent
acquisition and team management.
• Led the strategic planning, creation, and implementation of a new sales department for a foodstuff company, ensuring seamless workflow management, process improvement, and performance management, encompassing developing policies and procedures, creating product specification sheets, and working closely with the CEO to set targets and budgets.
• Served as a Sales Executive for an esteemed office furniture company, successfully securing new contracts with both SMEs and large corporations, demonstrating
strategic planning and performance management skills.
• Played a pivotal role as a liaison between a newly established design company and clients in need of web and graphic design services, employing strategic planning to facilitate productive collaborations and drive business growth.
• Led the design and execution of a new customer service department for an Ecommerce Flash Sales company, focusing on workflow management, process
improvement, and performance management. This encompassed drafting policies and procedures, creating FAQ sections, and partnering with the CEO to establish performance targets.
• Utilized advanced sales techniques to develop and present tailored seminars for prominent companies across various industries, showcasing customized offers aligned with their specific requirements.
• Engaged in personalized one-on-one sessions with clients to assess their eligibility for personal loans, employing effective sales strategies to offer personalized financial solutions.
• Implemented process management and improvement strategies by conducting thorough initial assessments of documentation, streamlining the submission process for faster turnaround times.
• Demonstrated proficiency in process management by efficiently completing application forms, compiling required documents, and orchestrating smooth file submissions to relevant departments, enhancing workflow efficiency
• Employed effective sales techniques to ensure a seamless transition of client paperwork with other banks, fostering a hassle-free experience and maintaining customer satisfaction.
• Orchestrated the launch of the cash van department for a bottled water brand entering the market, leveraging market research insights to inform strategic planning and implementation.
• Collaborated in co-authoring comprehensive policies and procedures, alongside setting targets and designing a routing system to optimize workflow management for sales executives.
• Played a key role in conducting market research and providing strategic recommendations on pricing strategies, promotional schemes, and offers aimed at capturing the largest possible market share.
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