DATA CENTER OPERATIONS ENGINEER
Fawry
Total years of experience :4 years, 10 Months
Builds, upgrades, configures, provisions, and installs servers from scratch spanning several diferent platforms and configurations.
◦Performs basic monitoring, troubleshooting, and repair of all aspects of servers, operating systems, and hardware.
◦Responds to customer-impacting events.
◦Upgrades and downgrades servers.
◦Removes hardware from server environments.
◦Monitors all Electrical, Mechanical, and Emergency Generator systems and reports issues as appropriate.
◦Performs routine maintenance activities in customer service environments.
◦Assists inthe planning of server environment. Cairo, Egypt 1 APR 2008 - 29 AUG 2009
Handling calls for TE DATA Arabic & English Section.
◦Troubleshooting the Network over the phone (DSL problems, ADSL, Mail, Domain).
◦Handling customer's inquiries completely and accurately.
◦Resolve customer's complaints and problems.
◦Observing the agents, solve all kind of problems facing the agents or the work.
◦Install DSL, configuringroutersand DSLSupport, NetworkAdministration&Technicalsupport. Cairo, Egypt
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