عبد الكريم الارناؤوطي, Customer Service Supervisor

عبد الكريم الارناؤوطي

Customer Service Supervisor

British Airways

البلد
ليبيا - طرابلس
التعليم
بكالوريوس, Management
الخبرات
9 years, 4 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :9 years, 4 أشهر

Customer Service Supervisor في British Airways
  • ليبيا - طرابلس
  • يناير 2005 إلى أبريل 2014

2005 - present British Airways Tripoli, Libya
Customer Service Supervisor
Accountabilities: * To meet annual organizational goals and targets through effective team and resource management.
* Ensure operations conform to company standards i.e.: Check-in, Loading, Immigration, Baggage Security, A/C TRC
* Ensure that the GHA and the BA team delivers BA standards at all times in one of the most difficult airports across the region.
Responsibilities: * Attend daily staff briefings, compile staff feedback, and check progress against plans. Make optimal use of resources to ensure we have a safe and punctual turnaround
* Shift allocation and assist ADM in monthly roster
* Acting ADM when necessary
* Ensure GHA understand and adhere to company safety policy
* Attend bi-annual safety, security audits
* Assist ADM in producing, update Local Emergency Plan and Procedures Manual
* Liaise and coordinate in updating Business Continuity Plan
* Cover as relief staff for Algiers, Algeria
* Prepare PCV's, MCO's, Ticket Sales, ATSRs, Compcards
* Excess baggage revenue
* Follow up and monitor MHB
* Punctuality, Safety, and Security
* Assist ADM in visa coordination, letters, and correspondence
* Manual amendments (GOM, CSM etc)

الخلفية التعليمية

بكالوريوس, Management
  • في Eastern Mediterranean University
  • يناير 1999

1995-1999 Eastern Mediterranean University North Cyprus Faculty of Business Administration B.A. Management (Major Courses: Micro and Macro Economics, Accounting and Managerial Accounting, Marketing, International Marketing, Organizational Behavior and Organizational Theory, Corporate Finance, Business Policy and Management Information System) Keys of Success Integrity and ethics, leadership, teamwork, training, recognition, communication, and continuous improvement.

بكالوريوس, Faculty of Business Administration B.A. Management
  • في Eastern Mediterranean University North Cyprus
  • يناير 1999

Specialties & Skills

Team Player
Service Operations
Daily Operations
Servicing
Aviation Operations
CORRESPONDENCE
CUSTOMER SERVICE
OPERATIONS
PROGRESS
PUNCTUAL
SECURITY

اللغات

العربية
مبتدئ
الانجليزية
متمرّس
التركية
متمرّس
التركية
متمرّس