Customer Service Supervisor
British Airways
Total years of experience :9 years, 4 Months
2005 - present British Airways Tripoli, Libya
Customer Service Supervisor
Accountabilities: * To meet annual organizational goals and targets through effective team and resource management.
* Ensure operations conform to company standards i.e.: Check-in, Loading, Immigration, Baggage Security, A/C TRC
* Ensure that the GHA and the BA team delivers BA standards at all times in one of the most difficult airports across the region.
Responsibilities: * Attend daily staff briefings, compile staff feedback, and check progress against plans. Make optimal use of resources to ensure we have a safe and punctual turnaround
* Shift allocation and assist ADM in monthly roster
* Acting ADM when necessary
* Ensure GHA understand and adhere to company safety policy
* Attend bi-annual safety, security audits
* Assist ADM in producing, update Local Emergency Plan and Procedures Manual
* Liaise and coordinate in updating Business Continuity Plan
* Cover as relief staff for Algiers, Algeria
* Prepare PCV's, MCO's, Ticket Sales, ATSRs, Compcards
* Excess baggage revenue
* Follow up and monitor MHB
* Punctuality, Safety, and Security
* Assist ADM in visa coordination, letters, and correspondence
* Manual amendments (GOM, CSM etc)
1995-1999 Eastern Mediterranean University North Cyprus Faculty of Business Administration B.A. Management (Major Courses: Micro and Macro Economics, Accounting and Managerial Accounting, Marketing, International Marketing, Organizational Behavior and Organizational Theory, Corporate Finance, Business Policy and Management Information System) Keys of Success Integrity and ethics, leadership, teamwork, training, recognition, communication, and continuous improvement.