Karim Ayman Riesco

Founder & CEO of Vixi Technologies, a tech company specialized in offering the market innovative SaaS solutions and digital transformation services...

https://vixi.io/

Responsibilities summary:

• Accountable for training delivery & results for the site, including new hires training, recursive, and on-going development for the different positions and roles across the site as well as nesting.
• Monitor facilitators’ performance and provide coaching as required.
• Responsible for the delivery of Train the Trainers program for all trainers as well as all leadership programs.
• Represent the training function at various meetings including site leadership, client, and corporate based.
• Managed appraisals for department and set their KPI system, as well as managed the site training budget.
• Present the training function and representation in new projects implementation.
• Take part in the development and implementation of key Training Processes for the organization.
• Provide recommendations for improvement to corporate based curricula.


Achievements:

• Managed the training execution and on-boarding of +3500 new hired employees whom mostly hit contractual metrics within their first 60 operational days through all 2011, 2012 and 2013.

• Starting Q3 2012 till present (Oct 2013), all newly hired employees have been hitting and achieving their contractual metrics within the first 30 operational days.

• Set numerous verification methods through setting assessments, processed and raising the bar for pass marks, which paid off in supporting all operational teams and lines of business to achieve their contractual metrics - achieved the training department compliance to COPC standards towards specific contracts as well as partnered with H.R to improve hired profiles.

• Changed trainers’ selection process, through using non-traditional methodology, which assessed the skill of transferring skills, and led to have a very strong training team.

• Successfully planned and executed training for initial ramps for 3 new businesses/projects, and led OPS to achieve contractual metrics within the first 4-6 weeks of launch.

• Drove site retention rate towards the site target, through leading and rolling out different employee engagement and leading different action plans for different OPS and support functions.

Corporate overview:

Stream Global Services is a premium, global business process outsource (BPO) service provider specializing in customer relationship management services. Stream’s broad portfolio of sales, customer care and technical support services enable Fortune 1000 companies to increase revenue generation, operational efficiency and brand loyalty.

Positions development history:

• Support Professional (Customer care representative) May 09 - Aug 09
• Senior Support Professional Aug 09 - Dec 09
• Trainer for sales & service teams Dec 09 - Aug 10
• Training Team Manager Aug 10 - Feb 12
• Training Manager Feb 12 - Present

Marcus Evans Spain Ltd,
Project Coordinator (Conferences Sales Division)

Job Responsibilities:

• Research the European and the Spanish Markets determining their business needs.
• Research those Markets for new possible potential clients for the company.
• Closing deals with decisions makers to attend the conferences prepared by the production team.
• Closing deals with solution providers to make them Sponsors.
• Aggressive cold calls sales.
• Organizing the event (Summit, Conference, forum or business training) and make sure it delivers the purpose and the efficiency.


Note: A Recommendation letter from Marcus Evans Spain is available.

Sarmady Communications LLC (Cairo - Egypt),
Advertising Specialist

Job Responsibilities:

• Prepare and deliver sales presentations to new and existing customers in order to sell new advertising
programs or expand and up-sell to current accounts.
• Maintained and managed accounts (existing clients), ensuring their satisfaction towards our services through focusing on their business and tactical objectives.

Achievements

• Part of the team that brought Vodafone as a main sponsor for the website FilGoal.com
• Closed deals with clients from the fortune 1000 companies and top brands worldwide.
• A key player in closing a deal with Vodafone to merge with Sarmady, buying around 60% of the company.


• (Sarmady communications) corporate website: http://www.sarmady.net/
• The online portals used as advertisement channels were: • http://www.filgoal.com/ (Sport portal)
• http://www.filfan.com/ (Entertainment portal)
• http://www.filbalad.com/ (News portal)
• http://www.contactcars.com/ (Automobile portal concerns cars market in Egypt)