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karim ghoniem, technical support engineer

karim ghoniem

technical support engineer·UNITEL

Egypt

Bachelor's degree, علوم حاسب

Work experience

Total years of experience: 5 years, 0 months

technical support engineer

March 2010 - February 2015

UNITEL

Cairo, Egypt

March 2010 - February 2015

March 2010 - Aug 2013
Unitel co.
 Project : Contact center of Telecom Egypt (140 Directory ) .
 Location : "Cairo, Alex" sites
 Position : Technical support & System Engineer .
 Description: Installing and troubleshooting servers and clients networks and PCs.
Responsible for Monitoring & Maintaining system and overcome problems of telephone system PABX (Ericsson's MD110 business communication system & advanced Aastra's MX-ONE Telephone system).

Aug 2013 - Feb 2015
Hiconnect co.
 Project : Contact center of Medical Insurance .
 Position : Technical support & System Engineer .
 Description :
 Responsible for resolving agent’s technical issues and answer their inquiries.
Configure and install various network devices and services, maintaining and
troubleshooting Communication Data Center and (Ericsson Telephone system ).
Company industry:
Telecommunications
Job role:
Information Technology

Education

كلية حاسبات ومعلومات جامعة حلوان

May 2006

May 2006

Bachelor's degree, علوم حاسب

Egypt

GPA (percentage): 67%

GPA (percentage): 67%

B.Sc. Computer Science in july 2006, Faculty of Computers and Information Systems, Helwan University. Overall Grades: Good.

Skills

IT Sales
Expert
IT Sales
Expert
IT Technical Support
Expert
IT Technical Support
Expert
IT
Expert
IT
Expert
• Computer Skills Operating Systems: Microsoft Windows 7 /windows 8 / windows 10 / windows serve
Expert
• Computer Skills Operating Systems: Microsoft Windows 7 /windows 8 / windows 10 / windows serve
Expert
IT Sales
Expert
IT Sales
Expert
IT Technical Support
Expert
IT Technical Support
Expert
IT
Expert
IT
Expert

Languages

English

Intermediate

Training and Certifications

Training
1. Cisco Certified Network Associate (CCNA) • validate the ability to install, configure, operate,
كمبريدج
Mar 2010