Cisco Voice Engineer
Innovative Digital Solutions (IDS)
مجموع سنوات الخبرة :15 years, 11 أشهر
Cisco Unified Communication Manager (CUCM): Ver. 6.1, Ver.8.5, Ver.10.5.
Configure IP Phone and IP Communicator, Forced Authorization Code, Route Group, Route List, Route Pattern, Calling Search Space, Call Transfer, Call Forwarding.
Cisco Unified Intelligence Center (CUIC) : Create Users, Create Cisco Report, IVR, CTI.
Recording System.
Call Details Record (CDR ).
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Write training manuals.
Train computer users.
Dealing with ticket system and reply to it
Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Run diagnostic programs to resolve problems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.
Run reports to determine malfunctions that continue to occur.
Call Center For Mobinil Activation
task1 Week For Telecom Egypt
software, hardware, creator network, and salas for computer accessories