Karim Itani

Senior Customer Service at BCI holding

• Lebanon - Beirut
• My current job since November 2017

Customer Service Supervisor at M.H. Alshaya

• Kuwait - Al Kuwait
• August 2013 to October 2017

 Generate adequate reports related to the confidential programs inside the company.
 Monthly performance measurement, evaluating and reviewing feedbacks to improve the efficiency.
 Participate in reviewing and training assessments of the programs.
 Practice and ensure compliance with the organization’s policies and procedures.
 Resolving customer complaints and being a main source of information to other officers.
 Develop internal and external relationships and liaises with key areas in business

Senior Customer Support Support at Middle East Airlines

• Lebanon - Beirut
• February 2012 to April 2013

- Reporting to senior management
- Daily productivity measurement reports on staff performance and attendance
- Handling pay slips, warnings, medical reports and any related organizational papers
- Handling complaints from passengers and employees about operations

Follow up Officer at BLOM Bank

• Lebanon - Beirut
• November 2010 to January 2012

- Monitor unpaid payments and contact related clients
- Prepare files to be submitted to lawyer for legal actions
- Payment collection from clients over phone specially for late files
- Communicating with all branches to freeze any customer account unwilling to cooperate with payments
- Establish and carryout department goals and procedures

After sales customer service at Electronic Business Equipment

• Lebanon - Beirut
• May 2009 to October 2010

- Providong help as well as to advise customers to ensure that all their needs to satisfaction are met
- Communicating with customers through different channels such as ( telephonic, Emailing and face to face)
- Handle customer complaints
- Exporting reports to analyze customer service level provided