collections representative
Etisalat Global Services
Total des années d'expérience :8 years, 3 Mois
Collections Representative at Etisalat Global Services
answer calls and respond to emails
handle customer inquiries both telepathically and by email
research required information using available resources
manage and resolve customer complaints
provide customers with product and service information
enter new customer information into system
update existing customer information
process orders forms and applications
identify and escalate priority issues
route calls to appropriate resource
follow up customer calls where necessary
document all call information according to standard operating procedures
complete call logs
produce call reports
answer calls and respond to emails handle customer inquiries both telephonically
and by email research required information using available resources manage and
resolve customer complaints provide customers with product and service
information enter new customer information into system update existing customer
information process orders forms and applications identify and escalate priority
issues route calls to appropriate resource follow up customer calls where necessary
document all call information according to standard operating procedures complete
call logs produce call reports
Quality Assurance Assistant on Fetcher for Logistics Services
answer calls and respond to emails
handle customer inquiries both telephonically and by email
research required information using available resources
manage and resolve customer complaints
provide customers with product and service information
enter new customer information into system
update existing customer information
process orders forms and applications
identify and escalate priority issues
route calls to appropriate resource
follow up customer calls where necessary
document all call information according to standard operating procedures
complete call logs
produce call reports
answer calls and respond to emails
handle customer inquiries both telephonically and by email
research required information using available resources
manage and resolve customer complaints
provide customers with product and service information
enter new customer information into system
update existing customer information
process orders forms and applications
identify and escalate priority issues
route calls to appropriate resource
follow up customer calls where necessary
document all call information according to standard operating procedures
complete call logs
produce call reports
answer calls and respond to emails
handle customer inquiries both telephonically and by email
research required information using available resources
manage and resolve customer complaints
provide customers with product and service information
enter new customer information into system
update existing customer information
process orders forms and applications
identify and escalate priority issues
route calls to appropriate resource
follow up customer calls where necessary
document all call information according to standard operating procedures
complete call logs
produce call reports
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