Karim Kassem

 Operating a multi line phone system
 Check in and Check out. (In Room Check in for VIP)
 Professionalism in handling different nationalities guests  Computer data entry and update profiles
 Personal Butler for VIP Families (Arabic and other
Nationalities)
 Packing and Unpacking Guests Luggages.
 Handle Guests with disabilities.
 Serve F&B and in Room Dining and Laundry Assistance.  Upselling (Rooms, Food and Beverage).
 Handle Cash Float and Cashiering.
 Restaurants and Activities Reservations.
 Administrative tasks and handling customers Issues.
 Assist Other Departments when it required.
 Housekeeping duties (Room Cleaning )
 Working at different Shifts (AM - PM - NIGHT)

 Answer enquiries in person, by phone or email.
 Handle and Solve Guests Complains
 Update Guests profiles
 Check in ( Groups and Individuals )
 Manage around (6 to 11 Colleagues Per shift)
 Credit Check and Handle Pay masters for Travel Agents,
Companies.
 Rooms blocking
 Train all new joiners at my Department
 Manage my team Roster.
 Friendly and Dynamic Team Player with my work colleagues.
 Working at different Shifts (AM - PM - NIGHT)

 Answer enquiries in person, by phone or email.
 Handle and Solve Guests Complains
 Update Guests profiles
 Check in ( Groups and Individuals )
 Manage around (6 to 11 Colleagues Per shift)
 Credit Check and Handle Pay masters for Travel Agents,
Companies.
 Rooms blocking
 Train all new joiners at my Department
 Manage my team Roster.
 Friendly and Dynamic Team Player with my work colleagues.
 Working at different Shifts (AM - PM - NIGHT)

Training in Front Office responsibilities

Training in Front Office responsibilities