كريم عمر

Managed multi-team projects to enhance seller and customer experience on Amazons platform.
Collaborated with cross-functional teams to resolve delivery and fulfillment issues, ensuring KPI
achievement.
Analyzed operational data to identify root causes and implement process improvements, improving
overall performance.
Partnered with program managers to drive solutions informed by seller feedback and customer insights.
Delivered proactive solutions to ensure stakeholder alignment and successful project execution.

Led instructional design projects for Amazon MENA fulfillment centers.
Collaborated with teams to refine content and optimize learning experiences.
Contributed to the enhancement of training programs to meet organizational goals and standards.

Launched the SPX5 Learning and Development initiative, delivering strategic insights and operational
improvements.
Acted as proxy Learning Area Manager during night shifts, showcasing adaptability and effective
leadership.
Conducted daily leadership meetings, optimizing learning strategies and ensuring adherence to quality
standards.
Recognized as Employee of the Month for significantly reducing site Defects Per Million Opportunities
(DPMO) also for the MENA sites.
Led virtual on-boarding sessions for MENA, ensuring seamless integration for new hires and alignment
with organizational goals.

Oversaw and guided a team of 25 new hires at Amazon EMEA, providing comprehensive training and
support.
Conducted specialized soft skills training to enhance customer issue resolution.
Implemented regular audits and one-on-one coaching for skill enhancement.
Handled supervisor escalations, supporting associates and addressing issues via ticketing.
Guided associates in policy adherence, enhancing their skills.
Contributed to fostering a positive environment as an engagement team member.

Managed logistics inquiries and resolved escalations for AE, KSA, and EGY regions, maintaining high
customer satisfaction.
Reduced Average Contact Handling Time (ACHT) through targeted training and strategy optimization led
to reduce the department cost.
Consistently recognized for delivering exceptional service and fostering a collaborative team
environment.

Led a creative team to produce high-quality visual assets for organizational initiatives, ensuring brand
consistency.
Collaborated across departments to meet diverse design needs, enhancing communication and
engagement.
Strengthened IEEEs visual identity through innovative design and effective team coordination.