كريم شاهين

o leader of an Agile squad, educates the squad on Agile processes and help squad members follow
Scrum practices religiously.
o Establishes a high-performing team dynamic, a continuous flow, and an exponential improvement in
processes
o Collaborates both with the Product Owner who focuses on building the right product, and the
development team that focuses on building the product right
o Helps everyone understand and imbibe Scrum values, principles, and practices and get the best
product out to the customer
o Ensures that the Product Owner has clarity on arranging the product backlog to yield maximized value
o Removes project impediments that stand in the way of team productivity and performance
o Ensures the development team is working effectively, by conducting regular reviews
o Hosts and facilitates Scrum events
o Supports the PO and acts as a bridge between the PO, team, and the organization
o Represents the team in the Scrum of Scrums, keeping them aware of all efforts to engage and build
upon program effectiveness across teams

o Manages assigned projects from initiation to closure
o Manages assigned Proof of concepts (POCs) from initiation to closure
o Works with project sponsor and stakeholders to complete project document outlining scopes, goals,
deliverables, required resources and timing
o Coordinates internal resources and third parties/vendors for the flawless execution of projects
o Develops a detailed project plan to monitor and track progress
o Measures projects performance using appropriate tools and techniques
o Reports and escalates to management as needed
o Performs risk management to minimize project risks
o Establishes and maintains relationships with third parties/vendors
o Creates and maintains comprehensive project documentation
o Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
o Delegates project tasks based on junior staff members' individual strengths, skill sets and experience
levels
o Tracks project performance, specifically to analyze the successful completion of short and long-term
goals
o Meets budgetary objectives and make adjustments to project constraints based on financial analysis
o Develops comprehensive project plans to be shared with clients as well as other staff members
o Attends conferences and training as required to maintain proficiency
o Leads the planning and implementation of assigned POCs and projects

Customer: Rolls-Royce
Duties and Responsibilities:
➢ Change Management Lead:
o Applies a change management process and tools to create a strategy to support adoption of
the changes required by a project or initiative
o Conducts impact analyses, assesses change readiness and identify key stakeholders
o Provides input, documents requirements and support the design and delivery of trainingprograms
o Identifies, analyzes and prepares risk mitigation tactics
o Integrates change management activities into project plan
o Defines and measures success metrics and monitor changeprogress
➢ Cost Management Lead:
o Ensures that a cost management plan is prepared
o Ensures that cost estimates are included in the preliminary project plan for the Identification
Stage work effort, accepts new PO(s), SOW(s) and PO uplifts from customer and keep
tracking them till project(s) closure
o Ensures that the project charter represents an accurate representation of the cost of delivering
the project scope, reports budget and cost variance
o Provides current and forecast cost reporting data to senior managers on the businessside
o Creates monthly invoice packs for the (T&M) projects and submitting it to the customer
o Assesses and validate proposed changes to the cost baseline
C2 General

o Incident Management activities through service failure, or error restoration to minimize service
interruption, and to ensure customer’s business continuity
o Troubleshooting, isolation and restoration for faults and incidents on OBS core voice network
including multivendor backbone platforms (NEO, Hookah, SBC etc.)
o Liaise with the other Orange groups (Service Operations, IBNF, etc.) to resolve faults on the
network and customer
o Liaise with other technical support levels (CTS3/VSM) for fault escalation and resolution
o Ensure the efficient analysis and classification of each fault as it occurs on the network
o Ensure proper communication at all times
o Keep management informed of any red alert customer and network faults and initiate escalation
procedures to higher technical levels and provide them with all fault details
o Handle all tasks or projects as assigned by the group manager
o Activate chronic procedures to respective groups and Voice Service Managers as necessary

o Restore service operation as quickly as possible and minimize the adverse impact on business
operations in line with assigned customer (SLA)
o Provide technical point of contact for customers' incidents
o Own the resolution responsibility of the reported customer incidents either solely or with the
help/intervention of other teams
o Diagnose fault-related incidents by effectively utilizing software diagnostics and other
network/product utility programs
o Document all troubleshooting and incident management actions via the electronic incident
management system in a timely manner
o Perform technical escalations to different Problem Management teams in line with company
procedure and case/incident excellence
o Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO)
when applicable and to note it in detail and gain agreement to incident closure by customer

o Provide support and assistance in the management of mission critical components such as
servers, network, applications, security, database, mail and messaging ...etc.
o TCP/IP networking and hardware maintenance and repair
o Managed and administered Windows (XP, Vista, 7, 8) workstations and laptops
o Managed and administered Windows server 2003/2008 Active directory
o Managed and administered Cisco IP phones and registering them on CUCM
o Installed and managed CCTV cameras
o Installed and managed office attendance biometric system