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karim said, Technical support and training engineer

karim said

Technical support and training engineer

Peugeot CDCM

Location
Egypt - Cairo
Education
Bachelor's degree, هندسة السيارات
Experience
12 years, 1 Months

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Work Experience

Total years of experience :12 years, 1 Months

Technical support and training engineer at Peugeot CDCM
  • Egypt - Cairo
  • My current job since October 2014

1. Assist all the network workshop's teams for technical diagnosis and operating methods.

2. To keep informed with the technical evolution, methods, and operations.

3. Help to define the workshop's needs for tooling and equipment.

4. Give technical validation for warranty incidents.
5. Give the on job training to all the technical stuff.
6. Communicate with the platform Level 1&2 in the technical issues.
7. Work on customer complaints transferred from CRM department.
8. Responsible for (parts return) process.

Workshop team leader at Peugeot-CDCM
  • Egypt - Cairo
  • April 2012 to October 2014

1. Responsible for troubleshooting the technical problems.

2. Participate to the vehicle inspection and set up the diagnosis using the specialized equipment.
3. Do the road tests if necessary.

4. Preparing the daily reports indicating my team performance.

Education

Bachelor's degree, هندسة السيارات
  • at كلية الهندسة- جامعة حلوان
  • May 2009

تقدير عام جيد تقدير مشروع التخرج جيد حدا

Bachelor's degree, Automotive Engineering
  • at Helwan University
  • May 2009

Specialties & Skills

Microsoft Office Applications
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Teamwork
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Plan Implementation
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Business Organization
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Diagnostics
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Diagnostic
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Microsoft office
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Languages

English
Intermediate
French
Beginner

Training and Certifications

Automotive Transmission Basics (Training)
Training Institute:
ETT training center
Date Attended:
June 2009
Duration:
24 hours
Engine Management (Training)
Training Institute:
Helwan automotive training center
Date Attended:
August 2008
Duration:
16 hours
Active and Passive safety systems (Training)
Training Institute:
Peugeot regional training center
Date Attended:
March 2014
Duration:
8 hours
Basis Electrical Diagnosis (Training)
Training Institute:
Peugeot regional training center
Date Attended:
February 2013
Duration:
16 hours
Diagnosis of Petrol Engines (Training)
Training Institute:
Peugeot regional training center
Date Attended:
August 2014
Air conditioning (Training)
Training Institute:
Peugeot regional training center
Date Attended:
June 2014
Duration:
24 hours
Multiplexing & CAN Basics (Training)
Training Institute:
Peugeot regional training center
Date Attended:
May 2013
Duration:
24 hours
Automotive Electric (EL1) (Training)
Training Institute:
A-part academy (BOSCH)
Date Attended:
August 2007
Duration:
16 hours
Consultant expert technicians Peugeot world cup (Certificate)
Date Attended:
October 2014

Hobbies

  • Listening to music
  • play station
  • Soccer