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karim sawalhi, operations assistant

karim sawalhi

operations assistant·winnerforce

Lebanon

Master's degree, Administration And Political Science

Work experience

Total years of experience: 2 years, 0 months

operations assistant

September 2025 - June 2026

winnerforce

Tripoli, Lebanon

September 2025 - June 2026

Company industry:
Manufacturing
Job role:
Logistics and Transportation

Call Center Representative

May 2024 - August 2024

MME Money Gram HQ

Dawra, Lebanon

May 2024 - August 2024

• Provided comprehensive support for a variety of financial services, including money transfers and payment processing
• Managed high call volumes efficiently while maintaining a high level of customer satisfaction
Key Achievement
Resolved 41 complex customer issues per month (July), demonstrating strong problem-solving skills.
Company industry:
Financial Services

Warehousing and Sales Assistant

July 2023 - April 2024

Itany

Tripoli, Lebanon

July 2023 - April 2024

• Managed inventory levels, conducted stocks checks and ensured accurate order fulfillment
• Supported sales operations by assisting customers, processing sales transactions
Key Achievement
Improved inventory accuracy by 100% through diligent stock checks
Company industry:
Trading & Commodity Trading

Education

Lebanese University

December 2024

December 2024

Master's degree, Administration And Political Science

Lebanon

Lebanese University

December 2024

December 2024

Master's degree, Administration And Political Science

Lebanon

Lebanese Army, Lebanese University-Faculty of Law

August 2024

August 2024

Diploma, Certificate of Professional Mediator

Lebanon

Lebanese University

December 2022

December 2022

Master's degree, Master in Political and Administrative science

Lebanon

Skills

CUSTOMER SATISFACTION
Intermediate
CUSTOMER SATISFACTION
Intermediate
FINANCIAL SERVICES
Intermediate
FINANCIAL SERVICES
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
ORDER FULFILLMENT
Intermediate
ORDER FULFILLMENT
Intermediate
PAYMENT PROCESSING
Intermediate
PAYMENT PROCESSING
Intermediate
SALES OPERATIONS
Intermediate
SALES OPERATIONS
Intermediate
STOCKS (INVENTORY)
Intermediate
STOCKS (INVENTORY)
Intermediate
Communication, teamwork
Intermediate
Communication, teamwork
Intermediate
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert

Languages

English

Expert

Training and Certifications

Training
Youth in decision making
Halima Kaakour
Aug 2021