karim sayed

 Assigning &creating VLANs for different departments .
 Administering more than 32 servers & 40 switches including 2 Core switches .
 Administering more than 500 aruba access points with 2 wireless controllers .
 Create system Health performance report and generate summary for the manager(weekly Task) .
 Troubleshooting Voice Avaya system and TMS.
 Monitoring Guest &Admin Network Performance& bandwidth, servers health PRTG Snmp server .
 Fortigate firewall Administration & Management .
 Handling IT incidents for 200 co-worker and 726 Rooms Guests .
 checking daily incidents on spicework tool within SLA of 15 minutes maximum .
 Troubleshooting & upgrading for all the applications (Opera, QMS, Sun, Micros symphony , FBM, Digital signage )
 Installing, troubleshooting & Managing all Computer Clients (Windows 7 Thin client, 10 ) using configuration Management .
 Transferring most of old PCs to thin clients and change them to virtual Machine Hyper-v 2016.
 Maintaining & Monitor all Computer Servers (Windows Server 2008, 2012 & 2016) and Linux system for Avaya .
 Following the backup procedures and ensuring that all backups are taken on Data protection manager .
 kaspersky management server & following up the Antivirus updates on and all of our computers .

 Cisco, HP & 3COM switches configuration in particular VLAN configuration/troubleshooting.
 Cisco Routers configuration/troubleshooting.
 Wireless HP Access points and Access Controllers configuration & troubleshooting.
 SonicWALL Firewall Management & Security.
 Network services and traffic management systems Kiwi Syslog & Solrawinds SNMP.
 Data & System Backups Exec & Veeam backup.
 Implementing and designing Server2008\2012 active directory Infrastructure.
 Managing and troubleshooting network printer’s issues.
 Designing and implementing to moving all physical servers to virtual machine
 Administrating and implementing Hyper V
 Administration and Installation of Microsoft Dynamic AX 2009 (Axapta).
 SQL Database 2008 & 20212 Implementation /troubleshooting.
 Handling IT Issues and troubleshooting 80 Branch plus 150 Users.
 Installing and Configuring Manage Engine Desk Service and adding rules for users and Keep it
available for branches as a web form.
 Enterprise MacAfee Antivirus system configuration &deploying.
 Managing network issues and infrastructure.
 Windows 2008\2012 Server & XP\Vista, 7, 8, 10 & Apple Mac Administrations.
 Hardware and Software Acquisition.
 Other Duties as assigned.

• Installation and Configuration of AX POS for branches .
• Handling IT Issues and troubleshooting 30 Branch Plus 80 Users.
• Making tickets on Manage engine system and ensure SLA time for Incidents .
• Managing network issues and infrastructure.
• Windows XP\Vista 7, 8, 10 and Apple Mac Administrations.
• Managing and troubleshooting network printers issues.
• Hardware and Software Acquisition.
• Other Duties as assigned.

 Configuring and Installing systems and make backups
 Install all third parity programs, softwares and antivirus
 Fixing hardware problems.
 Installing & configuring printers.
 Lan & Wan infrastructure configuration/implementation.
 Wireless Access points configuration & troubleshooting .
 Data & System Backups (Norton Ghost - Acronis ).
 CCTV camera system & DVR configuration, Management & troubleshooting .
 ERP and POS configuration, installation &troubleshooting .