IT Coordinator
IHG (Intercontinental Hotel Groups)
مجموع سنوات الخبرة :11 years, 8 أشهر
Assigning &creating VLANs for different departments .
Administering more than 32 servers & 40 switches including 2 Core switches .
Administering more than 500 aruba access points with 2 wireless controllers .
Create system Health performance report and generate summary for the manager(weekly Task) .
Troubleshooting Voice Avaya system and TMS.
Monitoring Guest &Admin Network Performance& bandwidth, servers health PRTG Snmp server .
Fortigate firewall Administration & Management .
Handling IT incidents for 200 co-worker and 726 Rooms Guests .
checking daily incidents on spicework tool within SLA of 15 minutes maximum .
Troubleshooting & upgrading for all the applications (Opera, QMS, Sun, Micros symphony , FBM, Digital signage )
Installing, troubleshooting & Managing all Computer Clients (Windows 7 Thin client, 10 ) using configuration Management .
Transferring most of old PCs to thin clients and change them to virtual Machine Hyper-v 2016.
Maintaining & Monitor all Computer Servers (Windows Server 2008, 2012 & 2016) and Linux system for Avaya .
Following the backup procedures and ensuring that all backups are taken on Data protection manager .
kaspersky management server & following up the Antivirus updates on and all of our computers .
Cisco, HP & 3COM switches configuration in particular VLAN configuration/troubleshooting.
Cisco Routers configuration/troubleshooting.
Wireless HP Access points and Access Controllers configuration & troubleshooting.
SonicWALL Firewall Management & Security.
Network services and traffic management systems Kiwi Syslog & Solrawinds SNMP.
Data & System Backups Exec & Veeam backup.
Implementing and designing Server2008\2012 active directory Infrastructure.
Managing and troubleshooting network printer’s issues.
Designing and implementing to moving all physical servers to virtual machine
Administrating and implementing Hyper V
Administration and Installation of Microsoft Dynamic AX 2009 (Axapta).
SQL Database 2008 & 20212 Implementation /troubleshooting.
Handling IT Issues and troubleshooting 80 Branch plus 150 Users.
Installing and Configuring Manage Engine Desk Service and adding rules for users and Keep it
available for branches as a web form.
Enterprise MacAfee Antivirus system configuration &deploying.
Managing network issues and infrastructure.
Windows 2008\2012 Server & XP\Vista, 7, 8, 10 & Apple Mac Administrations.
Hardware and Software Acquisition.
Other Duties as assigned.
• Installation and Configuration of AX POS for branches .
• Handling IT Issues and troubleshooting 30 Branch Plus 80 Users.
• Making tickets on Manage engine system and ensure SLA time for Incidents .
• Managing network issues and infrastructure.
• Windows XP\Vista 7, 8, 10 and Apple Mac Administrations.
• Managing and troubleshooting network printers issues.
• Hardware and Software Acquisition.
• Other Duties as assigned.
Configuring and Installing systems and make backups
Install all third parity programs, softwares and antivirus
Fixing hardware problems.
Installing & configuring printers.
Lan & Wan infrastructure configuration/implementation.
Wireless Access points configuration & troubleshooting .
Data & System Backups (Norton Ghost - Acronis ).
CCTV camera system & DVR configuration, Management & troubleshooting .
ERP and POS configuration, installation &troubleshooting .
Communication & Electronics Engineering