كريم محمد زغلول ابراهيم, Operations Manager

كريم محمد زغلول ابراهيم

Operations Manager

EPOS

البلد
مصر - القاهرة - مدينة نصر
التعليم
بكالوريوس, Administration And Management
الخبرات
8 years, 9 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :8 years, 9 أشهر

Operations Manager في EPOS
  • مصر - القاهرة
  • أشغل هذه الوظيفة منذ يونيو 2019

Responsible of all administrative business for the organization.
- Following up with customer requests and meet their needs.
- Providing administrative support as needed.
- Prepare accurate reports for upper management.
- Meet cost, productivity, accuracy and timeliness targets.
- Assisting with the management of daily operational activities.
- Managing office supplies and the maintenance of office equipment.
- Responsible for all the contracts of maintenance companies.
- following up the logistics duties, warehouse and transportation
- Following up with fleet department to providing the required cars and drivers for internal transportation for company employees or for the benefit of customers.
- Responsible of custom clearance procedures.
- Coordinate and monitor supply chain operations.
- Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency.
- Track the shipment of final products according to customer requirements.
- Supervise orders and arrange stocking of raw materials and equipment to ensure they meet needs.
- Coordinate and monitor supply chain operations.

Construction Project Coordinator في EPOS
  • مصر - القاهرة
  • نوفمبر 2018 إلى يونيو 2019

Monitoring project plans, project schedules, work hours, budgets and expenditures.
- Responsible of all administrative business for the organization.
- Assess project risks and issues and provide solutions where applicable.
- Providing administrative support as needed & Undertaking project tasks as required.
- Review materials created by others and offer suggestions for improvement.
- Documenting and following up on important actions and decisions from meetings.
- Assisting with project management by creating assignments, tracking progress, and resolving issues.
- Assisting with the management of daily operational activities.
- Managing office supplies and the maintenance of office equipment and Responsible for all maintenance company that maintain the branch
- Managing internal and external stakeholder relations.
- Facilitating cross-channel feedback from customers and employees to management and executive teams
- Handling all kind of customer requests
- Working with managers and department heads to learn departmental needs and goals
- Delivering reports to department heads, management teams and boards of directors to provide insight into the overall efficiency of the organization

Branch Operations Officer في Arab Bank - Egypt
  • مصر - القاهرة
  • أغسطس 2015 إلى أكتوبر 2018

Job Duties
- Responsible for Credit cards & Debit card & Online Banking
- Responsible for Cheques books
- Giving information about bank product
- Responsible for Loans & credit cards
- Responsible for all operation work in branch
- Responsible for all maintenance company that maintain the branch
- Handling all kind of customer requests
- License renewal
- Bank statement:
- Issuing and printing instant visa electron and internet card
- chq books / and requesting and activating online banking
- Responsible of e-channels
- Immigrate all clients to e channels services to facilitate banking experience

الخلفية التعليمية

بكالوريوس, Administration And Management
  • في University Of Wales
  • يناير 2019

Bachelor degree from wales university in England

بكالوريوس, Administration And Management
  • في Modern University For Technology And Information
  • يوليو 2013

I studied business administration in MTI university

الثانوية العامة أو ما يعادلها, Att section
  • في Saint peter’s American School
  • يونيو 2006

American diploma 102%

Specialties & Skills

Operation
Customer Service
Logistics
Fleet Management
Administration
Teamwork
Microsoft office
Web surfing
Microsoft Power Point
Negotiation
Problem Solving
Outlook
Orientation
Planning
Operational HR
Operation
Marketing
Payroll
Organizational Development
Purchasing
Key Account Management
workforce planning
performance appraisal
office administration
administrative support
microsoft powerpoint
payroll processing
performance management

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس
الفرنسية
متوسط

التدريب و الشهادات

English course level 11 (تدريب)
معهد التدريب:
AUC
تاريخ الدورة:
May 2012
المدة:
35 ساعة
Leveling exam from British council (الشهادة)
تاريخ الدورة:
May 2015
Introducing to banking (الشهادة)
تاريخ الدورة:
March 2018
Customer focus via first impression (تدريب)
معهد التدريب:
EBI
تاريخ الدورة:
January 2017
المدة:
9 ساعات
Soft skills (الشهادة)
تاريخ الدورة:
March 2019