karim yosry ahmed ahmed, Site affair assistant manger

karim yosry ahmed ahmed

Site affair assistant manger

وزارة الاتصالات و تكنواوجا المعلومات ministry of communication and information technology

Location
Egypt
Education
Bachelor's degree, Business and computer ادارة الاعمال و حاسب و نظم المعلومات
Experience
18 years, 11 Months

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Work Experience

Total years of experience :18 years, 11 Months

Site affair assistant manger at وزارة الاتصالات و تكنواوجا المعلومات ministry of communication and information technology
  • Egypt - Cairo
  • My current job since April 2009

• Overseeing the preparation, analysis, negotiation, and review of contracts related to the purchase or sale of equipment, materials, supplies, products, or services, to guarantee both the effectiveness & efficiency of these contracts.
• Ministry of Communication and Information Technology by conducting space and workplace planning, budgeting, purchasing of needed furniture & equipment, lease management, suggesting and overseeing renovation projects for a variety of reasons, ranging from improving efficiency to ensuring that facilities meet government regulations and environmental, health, and security standards, monitoring the facility to ensure that it remains safe, secure, and well-maintained, and for directing relevant staff, including maintenance, grounds, and custodial workers, to ensure safe and well maintained working environment.
• Follows up and supervises the performance of office services personnel, by hiring, determining workload and delegating assignments, training, monitoring and evaluating performance, and initiating corrective or disciplinary actions in collaboration with the HR Director, to ensure achieving the planned working standards.
• Managing the government & public relation function, by supervising the preparation of the periodic reports concerning the services offered by administration affairs, building the image with governmental departments, clients, vendors, business men associations, building distinguished relations with all governmental and official departments, as well as potential clients, supervising the issuance of attractive brochures and booklets illustrating company’s activities and services.
Ensures Environmental, Health & Safety requirements related to my job Policies are carried out.

Responsible Affairs General Headquarters at ministry of communication and information technology
  • Egypt - Cairo
  • January 2013 to January 2018

Assisting site affairs Director, ministry of communication and information technology.
Employees Supervision.
Technical examination of the tenders and bids and selection of suitable companies following official policies.
Team leader.
Trainer.
Analytical thinking and decision making.
Working on creating the Special Conditions for tenders and selection of companies according to the required criteria.
Mediating the connection between different departments depending on the work required.
Fulfilling the needs for departments employees (EX: Hosting Departments)
Maintaining the buildings leased in terms of maintenance and cleanliness.
Raising the efficiency of work using computerized models.
Organizing monthly meeting with different company representatives to discuss current problems and find solutions

Customer Care Team Leader at I2 Itisalat International
  • Egypt - Cairo
  • December 2007 to March 2009

• Supervise and coordinate activities of workers involved in providing customer service
• Plan, organize, or coordinate the goals for employee measurements.
• Conduct training and development programs for new employees.
• Maintains day to day staffing adjustments as needed to accommodate for training,
• Perform monthly one-on-one reviews and quarterly performance evaluations
• Provide coaching, feedback and disciplinary action as appropriate.

Customer Service agent then a Team Leader at Vodafone Egypt
  • Egypt - Cairo
  • June 2005 to November 2007

• To ensure that the team follows established procedures for each service request, including logging, processing and progress chasing inquiries, adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction.

• Supports the Contact Center Manager in the development and implementation of technology and systems to ensure the most effective use of new technology and opportunities.

• Responsible for the everyday running of the shift and the solving of immediate customer problems.

Education

Bachelor's degree, Business and computer ادارة الاعمال و حاسب و نظم المعلومات
  • at Higher institute for optical technology computer department
  • November 2004

having an education with computer department for the cods of pc and how to use it.

Specialties & Skills

Team Management
Team Spirit
Supervising Employees
Service Management
Site Supervision
operations management
team leader
front page designing
employees Supervision
Trainer
Analytical thinking and decision making
negotiation
operation
problem solving
workplace safety
site surveys
site inspection
safety auditing
security
safety audits
warehousing operations
logistics management
supply chain management
assistant manger
asset management
office management
office administration
planning
lead generation
key account management
people management

Languages

Arabic
Expert
English
Expert

Memberships

vodafone egypt
  • customer service teamleader
  • January 2006

Training and Certifications

A (Certificate)
Date Attended:
May 2004
Valid Until:
June 2005
(Siebel application ) (Certificate)
Date Attended:
March 2006
Valid Until:
May 2006

Hobbies

  • riding horse, tune up cars, reading ,surfing the internet to learn more about any thing I need