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Kariman Yasser, Customer Success & Operations Coordinator

Kariman Yasser

Customer Success & Operations Coordinator·LCIS (London Centre of International Studies)

Egypt

Bachelor's degree, Business Administration

Work experience

Total years of experience: 3 years, 9 months

Customer Success & Operations Coordinator

December 2024 - Present

LCIS (London Centre of International Studies)

London, United Kingdom •Remote

December 2024 - Present

• Manage end-to-end customer relationships for international educational and recruitment
services, ensuring a seamless journey from initial inquiry to final placement
• Optimize CRM management and data entry processes, ensuring 1 00% accuracy in
customer databases and streamlining follow-up workflows for increased efficiency.
• Coordinate high-level B2B partnerships with Italian recruitment agencies, maintaining
strong, long-term professional relationships through proactive communication.
• Provide technical and procedural guidance to international students and candidates,
resolving complex inquiries via Live Chat, WhatsApp, phone, and email.
• Monitor and track marketing leads in real-time, ensuring timely engagement and
conversion through data-driven follow-up strategies.
• Schedule and coordinate critical interviews for employment and educational
consultations, managing complex calendars across different time zones.
• Collaborate with cross-functional departments to resolve operational bottlenecks,
ensuring consistent service delivery and departmental alignment.
• Generate daily operational and performance reports, leveraging productivity tools to
provide actionable insights for senior management on customer trends.
Company industry:
Business Consultancy Services

Customer Support & Moderator

November 2024 - Present

Freelance

Suez, Egypt •Remote

November 2024 - Present

• Moderated customer interactions across online platforms to ensure a professional and
positive customer experience.
• Assisted customers with inquiries, order updates, and after-sales support.
• Coordinated with shipping and delivery companies to track shipments and resolve delivery
related issues.
• Followed up with customers to ensure timely order completion and customer satisfaction.
• Handled customer complaints and provided effective solutions to resolve issues promptly.
• Negotiated with customers when required and successfully finalized orders.
• Processed and updated customer orders while maintaining accurate records.
• Prepared daily reports on customer inquiries, order status, and operational activities.
Company industry:
Social Services

Customer Support & Moderator

November 2024 - Present

(Freelance)

Dubai, United Arab Emirates •Remote

November 2024 - Present

• Facilitate professional customer interactions across multiple digital platforms, ensuring a
positive brand experience.
• Provide comprehensive support for inquiries, order tracking, and post-purchase
resolutions to drive customer satisfaction.
• Coordinate with logistics partners to proactively track shipments and resolve delivery
related bottlenecks.
• Execute follow-up strategies to ensure timely order completion and maintain high
customer satisfaction levels.
• Handle and resolve customer escalations by providing effective, prompt solutions that
align with service standards.
• Lead negotiation processes to finalize orders, turning potential challenges into successful
business outcomes.
• Maintain precise records of orders and customer interactions using CRM and management
tools.
Company industry:
Media Production

Data Entry

January 2023 - October 2024

Environmental Affairs Agency

Suez, Egypt

January 2023 - October 2024

• Preparing, organizing, and reviewing data
• Ensuring data accuracy and confidentiality
Company industry:
Public Administration

Executive Secretary

October 2022 - March 2023

The prosecutor's office.

Suez, Egypt

I found this job using Bayt.com

October 2022 - March 2023

Company industry:
Accounting
Job role:
Customer Service and Call Center

Court Secretariat

October 2022 - January 2023

court

Suez, Egypt

October 2022 - January 2023

• Preparing administrative reports and documents
• Organizing office files and schedules
Company industry:
Legal Process Outsourcing (LPO)

Court Secretariat

October 2022 - January 2023

the court

Suez, Egypt

October 2022 - January 2023

• Preparing administrative reports and documents
• Organizing office files and schedules
Company industry:
Legal Process Outsourcing (LPO)

Education

Institute of Administrative Systems and Information

August 2022

August 2022

Bachelor's degree, Business Administration

Egypt

Suez University

July 2022

July 2022

Bachelor's degree, Accounting

Egypt

Skills

CLIENT SERVICES

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

COMPLEX PROBLEM SOLVING

Intermediate

COORDINATING

Intermediate

CROSS FUNCTIONAL COLLABORATION

Intermediate

CUSTOMER SERVICE

Intermediate

MANAGEMENT

Intermediate

OPERATIONS

Intermediate

PROBLEM SOLVING

Intermediate

STRATEGIC PARTNERSHIP

Intermediate

ARTIFICIAL INTELLIGENCE

Intermediate

CONSULTING

Intermediate

INTERCULTURAL COMMUNICATION

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

ONLINE COMMUNICATION

Intermediate

OPERATIONAL EFFICIENCY

Intermediate

Data Entry

Expert

Microsoft Office

Expert

Administration

Expert

Languages

Arabic

Native Speaker

English

Expert