Administrative Assistant
The British University in Egypt
Total des années d'expérience :13 years, 9 Mois
• Provides secretarial support by entering, formatting, and printing information; organizing work; answering the telephone; relaying messages; maintaining equipment and supplies
• Answer telephones and transfer to appropriate staff member, Provides information by answering questions and requests.
• Maintain hard copy and electronic filing system
• Greet visitors and determine whether they should be given access to specific individuals.
Dec 2011 till present KBK Company for water base inks Sales and Quality control Manager for Cairo branch
Duties and responsibilities as follows:
• Plan, organize, direct and control sales staff to meet their objectives
• Handle Customer's complaints
• Make Sure that Sales Process done with high quality through Moon Light Agency (From KBK at Cairo)
March 2012 till present Mobile Maintenance Manager at Mobile Shop, Cairo
1999 till present work as a Retail Sales Agent in Tools Mobile shop, Cairo Zaitoun which let me gain the following skills:-
• Experience in a retail, customer service or sales environment
• Basic business administration knowledge
• Knowledge of customer service principles and processes
• Knowledge of sales principles
• Encourage me to take Course in Mobile phone hardware to meet market needs
Duties and responsibilities were as follows:
• Greet Customers and find out their needs
• Sell Mobile lines and recharge cards (prepaid cards)
• Maintain & fix Mobile's hardware problems
• Recommend, select and help locate the right merchandise
• Describe product's features & benefits
• Demonstrate use and operation of the product
• Answering customer queries regarding the store and the merchandise
• Receive and process cash, check and charge/ credit payments and provide change and receipts
• Count money, sort charge slips, balance monies & maintain sales records
Jan 2011 Memar Al- Morshedy (Construction Company) Public Relation & Costumer Service Department-
Duties and responsibilities were as follows: • Build, develop and communicate a renowned corporate image that will target and create consumer awareness of all of our developments.
May 2009 Dream Land Group for Urban Development-Accounting department-
Duties and responsibilities were as follows:
• checking up installment invoices according to the time of payments;
• procuring and updating customer's account;
• accounts receivable control, and
• keeping agents accounts.
• Follow customers.
• Enter daily transactions.
• Handle and resolve customer's complaints.
Technical Skills
Managerial Finance
• Covered the principles of finance and their application to business enterprises.
• Examined, with special emphasis, financial analysis, management of working capital, cost of capital, capital budgeting, long-term financing, dividend policy and internal finance.
Auditing
• Analyzed auditing procedures and practices employed to verify the accuracy of business accounting records and the fairness of financial statements.
• Examined assessments of financial reliability of those responsible for the handling of business assets, duties and responsibilities of independent auditors.
Cost Accounting
• Trained on theories and principles relating to product costing in manufacturing.
• Analyzed management accounting reports for decision making purposes, cost analysis techniques, budgeting and performance evaluation as well as cost data for quantitative models and control systems.
Tax Accounting
• Analyzed the tax laws as they affect the business enterprise discussion of tax cases to highlight the complexity of the tax issues.
• Researched the special problems relating to formation, current operation and liquidation of business entities.
International Accounting
• Studied accounting concepts, principles and methods applicable to multinational transactions and global corporations.
• Investigated currency risk management, international accounting, standards, and the managerial aspects of multinational transactions.
Money and Banking
• Surveyed monetary theories and the impact of changes in the stock of money on economic activity.
Economics
• Studied essential concepts and methods of economic analysis.
• Examined theories of classical and Keynesian macroeconomics with particular focus on consumption function, theory of inflation, investment, multiplier, interest, money and economic growth.
2009 Bachelor of Commerce, Faculty of Commerce - Ain Shams University Major: Accounting Grade: Satisfactory Related Coursework: • Corporation Accounting • Cost Accounting • Money and Banking • Budgets • Public Finance • Statistics • International Accounting