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كريم عبد الرازق, Operations Manager

كريم عبد الرازق

Operations Manager·American University Of Kuwait

البحرين

ماجستير, Master of Business Administration In Managemen

الخبرة العملية

مجموع سنوات الخبرة: 26 سنوات, 3 أشهر

Operations Manager

يناير 2020 - حتى الآن

American University Of Kuwait

حولي، الكويت

يناير 2020 - حتى الآن

• Manage the food and beverage provision for functions and events by planning menus considering client preferences and special requests
• Coordinate and facilitate catering for all VIP events, including the board of trustees' visit
• Plan menus in consultation with chefs
• organize, lead, and motivate the catering team
• Monitor the quality of the product (presentation, portion, price) and service provided
• Assess customers' requirements and ensure they're satisfied with the service delivered
• Plan new promotions and initiatives, and contribute to business development
• Keep up to date of trends and developments in the industry, such as menus or trends in consumer tastes
• Supervise and coordinate the catering programs and develop marketing plans to promote catering services to community members
• Develop service procedures, policies, and standards
• Resolve customer complaints relevant to food operations (working hours, shortage of items. etc.) on both campuses
• Performs supervisory functions and inspection on all campus activities that involve internal or external caterers
• Recommend possible solutions to problems as may be required
• Handling the financial and administrative records as well as monitoring the budget
• Maintain accurate records and document customer service actions and discussions and analyze statistics and compile accurate reports
• Established (fat Olive Restaurant), the first restaurant brand owned by the university
• Working closely and monitoring the fitting out schedule of the new shop under construction
• Submitting the Operations manual & the training manual of the Brand

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
السياحة والضيافة

Country Franchise Director & operations Consultant

يناير 2018 - يناير 2020

Attibassi Coffee - Italian Franchise

الدوحة، قطر

يناير 2018 - يناير 2020

• Identifying tender opportunities.
• Arranging and then giving online demonstrations.
• Managing sales pipeline and closing business.
• Reviewing business plans against actual results and then trying to determine reasons for any deviations.
• Negotiating and closing commercial agreements with third parties
• Submit the strategy plan of Qatar by maximizing the numbers of outlets during 2017 \ 2018
• Managing 5 shops of Attibassi Brand in (Pearl Qatar, Tawar Mall, Tornado Tower, woqod pearl, sidra outpatient)
• Developing marketing literature
• KPI’s indicator
• Supporting and advising operations managers & shops Managers
• Sound financial and commercial awareness.
• Developing successful and innovative delivery methodologies.

• Ensure company working ethics and culture is promoted in the correct manner to all associates and outside suppliers working or visiting our sites.
• Overseeing the management of the day-to-day activities of designated departmental areas.
• Providing daily feedback to the senior management team regarding accidents, manning levels, downtime and any other issues in their area.

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
الإدارة

Operations Manager

يناير 2017 - يناير 2018

Coffee Planet - UK Franchise

الدوحة، قطر

يناير 2017 - يناير 2018

• Develop client proposals and present at stakeholder meetings.
• Forecast future trends and orient strategies to capture maximum benefits.
• Coordinate with sales executives to better align company goals and tactics.
• Motivate team members and junior staff to exceptional performance.
• Improve the bottom line by ensuring opportunities are addressed and deals are closed.
• Monitoring the operations of 5 existing outlets in Doha and about to open more 3 outlets
• Prepared bids costing and pricing for proposals.
• Putting together professional teams of people who are all pulling in the same direction.
• Conducting commercial negotiations
• Developed the numbers of outlets from 2 to 7 outlets in Doha during 2018
• Opened 5 branches during 2017 - 2018 for Coffee Planet located in ( Edan Mall, woqood tower, woqood wadibanat, woqood hilal, woqood Bu fasila )

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
الإدارة

Franchise Director , GCC & North Africa

ديسمبر 2014 - ديسمبر 2016

IL Sorriso - Italian Franchise

الدوحة، قطر

ديسمبر 2014 - ديسمبر 2016

• Responsible for creating and operating businesses in the hospitality sector. Controlling Managed House and Franchised premises.
• Provide auditing services of franchisees for Sorriso Restaurants. The auditing services includes: Operations and Service Compliance, Menu Audits, Corporate Identity Audit, Financial Audits and submission of financial reports from franchisees.
• Provide training support and industry trends support for the improvement of franchisees
• provide marketing support for the countries where it is providing the auditing support
• Opening First IL Sorriso branch in Hamad International Airport (HIA) under supervision of QDF & Parsons consultancy
• International Restaurant Master Franchising
• Developing Restaurant Franchise brand
• Developing new emerging markets with strong emphasis on Middle East & North Africa
• Food and Beverage Concepts
• Feasibility Studies
• Development Finance
• Product Distribution
• New Market Entries Middle East & North Africa
• Sales and Marketing Support Function
• Off site and on-site consultancy

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
الإدارة

Operations Manager

ديسمبر 2014 - ديسمبر 2016

Cinnzeo Bakery shop & caffe - Canadian Franchise

الدوحة، قطر

ديسمبر 2014 - ديسمبر 2016

• Advice & support in selecting the new locations for our new outlets.
• Submit the opening plan of 2015 / 2016
• Open the new Cinnzeo Shop located in Ezdan Mall.
• Managing a team of Site Managers to ensure that our customer service level expectations are exceeded.
• Overseeing the supervision of associates in the designated departmental areas.
• To develop targets/goals for the designated departmental areas, ensuring all targets are met in a consistent manner.
• To set, agree and monitor delivery targets with schedulers and outside suppliers.
• To report KPIs for the designated departmental areas monthly outlining counter measures and further actions being put in place to achieve KPIs.
• To manage the control of overtime within their own designated area, coordinating with other managers to support areas to avoid the recommendation of overtime working.
• To can conduct with Associate Services disciplinary hearings up to dismissal level.
• Planning, controlling, and communicating change in their area.
• Researching new technologies and alternative methods of efficiency.
• Ensuring that effective methods are put into place so that the company runs to its maximum productivity.

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
الإدارة

Franshise Advisor - Middle East and North Africa

مارس 2012 - نوفمبر 2014

Tiger Bills Franchise LTD - British Franchise

لندن، المملكة المتحدة

مارس 2012 - نوفمبر 2014

• Single and Multi-Unit Restaurant, Corporate and Franchise Management Training, Concept and Brand Development, Franchise Relations, and Franchise Recruiting and Development.
• As an advisor & Auditor: Advising the board on new ventures & investments. Partner evaluation & selection, locations identification, projects budgeting, planning, feasibility & execution. Brand audit & performance monitoring.
• Project head for all consulting assignments (which includes Feasibility, Strategy, Financial & Business Planning, Marketing Communications, Legal & disclosure agreements & Operations Manuals).
• Manage International business, exhibition, events, educate individuals/groups from different nationalities on franchising, entrepreneurship.
• Acquiring new clients for franchise consulting, marketing & franchisee appointment.
• Helping premium investors (individuals & groups) in selecting & acquiring the right business opportunity.
• Organizing franchising events, knowledge series events - business development, venue co-ordinations, budgets, permissions etc.
• Developing customized proposals and marketing materials for consulting business & events.
• Advice & shared in opening of tiger Bills branches (Casablanca - Morocco // Sfax - Tunisia // Oran - Algeria)

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
الإدارة

Operations Manager

فبراير 2009 - فبراير 2012

Ruby Tuesday- American Franchise

مسقط، عمان

فبراير 2009 - فبراير 2012

• Provide inspired leadership for the brand
• Make important policy, planning and strategy decisions
• Develop, implement, and review operational policies and procedures
• Assist HR with recruiting when necessary
• Help promote a company culture that encourages top performance and high morale
• Oversee budgeting, reporting planning and auditing
• Work with senior stakeholders


• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations
• Work with the board of directors to determine values and mission, and plan for short and long-term goals
• Identify and address problems and opportunities for the company
• Build alliances and partnerships with other organizations

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
الإدارة

Area Restaurant Manager

فبراير 2005 - ديسمبر 2008

Marry Brown - Malaysian Franchise

دبي، الإمارات العربية المتحدة

فبراير 2005 - ديسمبر 2008

• Opened 24 outlets in years 2006 & 2008 in 15 countries which are: UAE, KSA (Dammam), Iran (Esfahan & Tehran), Kuwait, Bahrain, Qatar, Oman, Pakistan, Singapore, Malaysia, Thailand, Nepal, Japan (Osaka), Philippine & South Korea
• Manage 5 restaurants In UAE as an area manager which are (Marry brown: Sharjah, burjuman mall, wafi mall, jumheria beach & bin sougat mall)
• Oversee the management of all the branches under my supervision & management
• Submit the opening plan of 2008.
• Responsible for international & local ordering & pricing negotiations for Marry Brown U.A.E market.
• Achieving and maintaining “Operational Excellence” which includes a successful and well-developed crew and staff, pristine restaurants that serve excellent food, and strong financials
• Attend functions as required including local government gatherings as a representative of the franchise brand when necessary
• Organizing marketing activities, such as promotional events and discount schemes.

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
الإدارة

Restaurant Manager

فبراير 2000 - فبراير 2005

KFC - Egypt

الإسكندرية، مصر

فبراير 2000 - فبراير 2005

• Passionate about food quality service and standards
• Responsible for P&L taking full accountability, ensuring costs and sales targets are met.
• Directs restaurant operations with responsibility for guest service, brand standards execution and employee training.
• Enforces sanitary practices for food handling, general cleanliness and maintenance of kitchen, dining areas and restrooms.
• Follows management cash handling, inventory and other operational procedures as outlined by the employer.
• Conduct regular staff & management meetings
• Delegate key tasks to management team to maximize their potential & identify potential
in staff members and develop accordingly.
• Developed several Asst. Managers for the position of Restaurant manager.
• Taking responsibility for the business performance of the restaurant
• Analyzing and planning restaurant sales levels and profitability
• Setting budgets and/or agreeing them with senior management.
• Handling administration and paperwork
• Coordinating the entire operation of the restaurant during scheduled shifts.
• Training and motivating staff.
• Maintaining high standards of quality control, hygiene, and health and safety.
• Preparing reports at the end of the shift/week, including staff control, food control and sales.

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
الإدارة

التعليم

Creeks Edge University – Virginia - USA

يوليو 2017

يوليو 2017

ماجستير، Master of Business Administration In Managemen

الولايات المتحدة

المعدل التراكمي (نسبة مئوية): 88%

المعدل التراكمي (نسبة مئوية): 88%

Business Administration in Management

Arab Academy For Science & Tecknology

فبراير 1999

فبراير 1999

بكالوريوس، Tourism studies

مصر

المعدل التراكمي (نقاط): 3 من 4

المعدل التراكمي (نقاط): 3 من 4

Bachelor degree in Hotels & Tourism studies

Skills

Strategic Planning
Expert
Strategic Planning
Expert
•Team Leadership & collaboration.
Expert
•Team Leadership & collaboration.
Expert
•Cost Control programs.
Expert
•Cost Control programs.
Expert
•P&L Accountability
Expert
•P&L Accountability
Expert
•Performance Management.
Expert
•Performance Management.
Expert
•Profitability Improvements
Expert
•Profitability Improvements
Expert
restaurant manager
Expert
restaurant manager
Expert
•F&B Offerings, Standard operations procedures
Expert
•F&B Offerings, Standard operations procedures
Expert
•Creating Corporate Standards.
Expert
•Creating Corporate Standards.
Expert
•Market Analysis.
Expert
•Market Analysis.
Expert
•Strategic planning & Execution.
Expert
•Strategic planning & Execution.
Expert
Business Plan Formulation
Expert
Business Plan Formulation
Expert
Inventory Control
Expert
Inventory Control
Expert
KPI
Expert
KPI
Expert
Profit & Loss Management
Expert
Profit & Loss Management
Expert
negotiation
Expert
negotiation
Expert
problem solving
Expert
problem solving
Expert
operation
Expert
operation
Expert
planning
Expert
planning
Expert
leasing
Expert
leasing
Expert
materials
Expert
materials
Expert
supply chain management
Expert
supply chain management
Expert
shopping centers
Expert
shopping centers
Expert
operations management
Expert
operations management
Expert
marketing operations
Intermediate
marketing operations
Intermediate
office administration
Expert
office administration
Expert
office management
Expert
office management
Expert
accounting
Expert
accounting
Expert
marketing
Expert
marketing
Expert
restaurants management
Expert
restaurants management
Expert
restaurants
Expert
restaurants
Expert
team leadership
Expert
team leadership
Expert
procedure design
Expert
procedure design
Expert
layout
Expert
layout
Expert
operational excellence
Expert
operational excellence
Expert
labor management
Expert
labor management
Expert
people management
Expert
people management
Expert
plan execution
Expert
plan execution
Expert
order
Expert
order
Expert
marketing management
Expert
marketing management
Expert
procurement
Expert
procurement
Expert
menu development
Expert
menu development
Expert
pre opening
Expert
pre opening
Expert
restaurant marketing
Expert
restaurant marketing
Expert
merchandising
Expert
merchandising
Expert
key account management
Expert
key account management
Expert
marketing strategy
Expert
marketing strategy
Expert
logistics
Expert
logistics
Expert
time management
Expert
time management
Expert
teamwork
Expert
teamwork
Expert
enterprise management
Expert
enterprise management
Expert
Business Plan Formulation
Expert
Business Plan Formulation
Expert
Inventory Control
Expert
Inventory Control
Expert
KPI
Expert
KPI
Expert
Profit & Loss Management
Expert
Profit & Loss Management
Expert
Strategic Planning
Expert
Strategic Planning
Expert

اللغات

الانجليزية

متمرّس

الفرنسية

متوسط

العربية

متمرّس

العضويات

world Franchise associate

member and responsible for GCC Countries

January 2017

التدريب و الشهادات

التدريب
• Certified module Trainer for D.C. LAR program. (Leading A Restaurant)
YUM - USA