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Karina Couto El Khoury, Sales Manager

Karina Couto El Khoury

Sales Manager·Gatex Innovations

United Arab Emirates

Bachelor's degree, Administration and Hotel Management

Work experience

Total years of experience: 21 years, 6 months

Sales Manager

January 2014 - Present

Gatex Innovations

Dubai, United Arab Emirates

January 2014 - Present

Business Development in advanced monitoring systems and security systems.
Clients Presentation and follow up.
Sells products by implementing sales plans.
Mantains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societes.

Company industry:
Sales Outsourcing
Job role:
Sales

Guest Service Executive / Sales Agent F&B

January 2011 - December 2013

Burj Al Arab Hotel

Dubai, United Arab Emirates

January 2011 - December 2013

2011 - 2013 Burj Al Arab Hotel -Dubai, UAE

Guest Service Executive / Sales Agent F&B
Responsibilities:
Information management, booking and reservation management.

Complaints & customer satisfaction monitoring and follow up excellence business.

Maintain a full and comprehensive knowledge of the products and services available across all business units within the sector.

Coordination between different departments, services.

Maintain seamless interaction with guests, guest & preferences
recognition, proactively action all their requests and requirements.

Company industry:
Hospitality & Accomodation
Job role:
Sales

Front Office Agent

January 2010 - January 2011

Fierro Boutique Hotel

Argentina

January 2010 - January 2011

2010 - 2011 Fierro Boutique Hotel, Buenos Aires, Argentina
Front Office Agent

Job role:
Customer Service and Call Center

Food & Beverage Assistant Manager

January 2006 - January 2010

InterContinental

Argentina

January 2006 - January 2010

2006 - 2010 InterContinental, Buenos Aires, Argentina
Food & Beverage Assistant Manager
Reservation Agent
Hostess & Waitress

Responsibilities:
Meeting sales and profit targets and enhancement of margins through effective stock and controllable costs management.

Fully conversant with customers, mis en place and accompaniments,
food allergies, Wine & cocktails, team leader.

Supervision, implementation and managements of operational
procedures.

Consistent monitoring of F&B and service quality.

Company industry:
Hospitality & Accomodation
Job role:
Other

Búzios RJ, Brasil - Front Office Supervisor

January 2005 - January 2006

Aquabarra Guest House

January 2005 - January 2006

2005 -2006 Aquabarra Guest House - Búzios RJ, Brasil - Front Office Supervisor

Job role:
Other

Education

Universitas Institute Buenos Aires

January 2004

January 2004

Bachelor's degree, Administration and Hotel Management

2001-2004 Universitas Institute Buenos Aires Bachelor's Degree in Administration and Hotel Management

Skills

Marketing
Expert
Marketing
Expert
Sales
Expert
Sales
Expert
Hosting Solutions
Expert
Hosting Solutions
Expert
Customer Service
Expert
Customer Service
Expert
Opera
Expert
Opera
Expert
MS OFFICE
Beginner
MS OFFICE
Beginner
OPERA
Beginner
OPERA
Beginner
SALES
SALES
SALES AGENT
Expert
SALES AGENT
Expert
SATISFACTION
Expert
SATISFACTION
Expert
TRAINING
Beginner
TRAINING
Beginner
Marketing
Expert
Marketing
Expert
Sales
Expert
Sales
Expert
Hosting Solutions
Expert
Hosting Solutions
Expert
Customer Service
Expert
Customer Service
Expert
Opera
Expert
Opera
Expert

Languages

English

Expert

Portuguese

Expert

Spanish

Expert