Senior Technology Liasiaon
MetLife
مجموع سنوات الخبرة :1 years, 11 أشهر
In my current role at MetLife, I am integral to the Group Benefits, Sales, and Underwriting Agile Release Train, primarily focusing on enhancing and applying the SAFe Agile framework. My responsibilities include close collaboration with business partners, vendors, and technology teams. I play a key role in Agile teams, where I contribute to the development and documentation of business processes and Standard Operating Procedures (SOPs).
My duties encompass the preparation of Features, User Stories, Test Cases, and Acceptance Criteria, ensuring that all elements align with the project’s objectives. I am actively involved in supporting Sprint and Release Planning, including Program Increment (PI) planning sessions, daily huddles, and key Agile ceremonies, fostering team engagement and alignment.
I partner closely with the Product Team to assess existing solutions and participate in the creative process for future product and process development initiatives. A significant part of my role is to oversee the successful implementation of Operational Readiness phases, which includes crafting communication plans, process documentation, training materials, and test plans.
Additionally, I am responsible for escalating and resolving issues promptly, adhering to audit and compliance requirements. I support major Salesforce.com releases by analyzing business requirements, coordinating user acceptance testing (UAT), and executing test scripts. Providing training for new and experienced Salesforce Sales users and collaborating with the MetLife IT team to troubleshoot Salesforce.com production issues are also key aspects of my role.
During my tenure at Asplundh, I spearheaded the Salesforce operations, playing a pivotal role in driving CRM adoption and managing the team's Salesforce activities. My primary responsibilities included leading the Salesforce operations, which involved comprehensive oversight of the CRM system, ensuring its effective utilization across the team.
I was instrumental in developing and implementing CRM training programs, focusing on enabling end-users to proficiently utilize Salesforce Sales Cloud and Salesforce CPQ. This involved creating detailed training materials and conducting sessions to enhance user capabilities and understanding of the system.
As the main point of contact for Salesforce users, I provided extensive support and troubleshooting assistance. This included offering training and resolving any issues users encountered, ensuring smooth and efficient CRM operations.
In addition, I managed the internal CPQ User Acceptance Testing (UAT), a crucial role that involved writing test cases, tracking user story defects, and ensuring timely resolution of bugs by external teams prior to project handoff. This role required meticulous attention to detail and a deep understanding of the system.
Collaborating with cross-functional team members was a key part of my job. I worked alongside various teams to develop training materials that were fully aligned with business process requirements, ensuring that all stakeholders had the necessary resources to achieve their objectives.
Another significant responsibility was managing the reporting and dashboard roadmap for the system. In this capacity, I delivered meaningful insights to executives and users through effective virtual and in-person presentations, thereby enhancing the decision-making process and overall business efficiency.
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