Travel Guide
BigBus Tours UAE
مجموع سنوات الخبرة :8 years, 0 أشهر
• Brand Ambassador of the company who deals with the clients/guests first hand.
• Continuous knowledge about the history and current happenings in Dubai/United Arab Emirates.
• Narrated to about 120 minute tours a day, touring and communicating technical information to a wide audience of various nationalities and culture.
• Operated service kiosks, leading groups of 50-60 people─ responding to queries while maintaining authority through the tour.
• Increased revenue by utilizing selling techniques to connect with potential guests, thereby closing sales.
• Solved unexpected issues. (i.e. guests with health issues, tour delays, road incidents, natural disasters)
• Established goodwill & personal relationship with guests on a day to day basis, thus advertised new tours.
• Developed tour programming to enhance guest experiences and provided training assistance to new employees.
• Complimentary posts on Trip Advisor.
• Knowledge of planning and producing a variety of events.
• Adaptive with identifying the needs of the clients & to provide alternatives & solutions to the event management requirements.
• Skilled in hosting, organizing & managing details of events including décor, food & entertainment.
• Handled certain PR work to promote & publicize event services.
• Brand Ambassador for the establishment represented.
• Ensures the opening & closing checklists of the establishments legally completed, revisions implemented, variances reported & performs the activity according to the script.
• Guides customers & maintain protocols when dealing with VIP guests.
• Reconciles transactions accurately in compliance with the policy.
• Guides and supports new joiners in their performance delivery to meet the required standards.
• Keeps control of visitor attendance manually in case of system failure & achieve attendance targets for the establishment.
• Performs additional tasks by the Coordinators.
• Interact and interface with customers via phone and email.
• Maintain, manage and update customer databases.
• Focus on improving customer satisfaction.
• Worked closely with management to improve support processes.
• Provide additional, value-added services to customers.
• Work with various team members to resolve conflicts/issues.
• Experience in international and executive professional correspondence.
• Working in a fast-paced environment.
• Communication skills in a professional setting.
• Worked with suppliers, contractors, employees, event organizers. (interpersonal skills)
• Other duties and administrative projects assigned.
- “EVERY GUEST LEAVES HAPPY.”
- Chuck E. Cheese’s cast member who is dedicated with a passion for customer satisfaction, safety, and cleanliness.
- Help create lasting magical memories and good relationships with guests.
- Performed by guests as part of live acts and entertainment.
- Assisted customers regarding store operations, products, and promotions.
- Suggestive selling and cash handling.
- Researched and took necessary steps to efficiently resolve food issues and customer concerns. Promptly informed complaints to the team leaders. Communicated clearly and positively with colleagues and management team.
- Personable, outgoing, and fun-loving personality.
• Telemarketing Team
- Demonstrated ability to identify, develop and maintain a winning relationship between the university and parents/guardians.
- Communication and negotiation skills
- Organized call logs and telemarketing details
- Schedules appointments for follow ups
- Provided feedbacks to clients
- Well-developed professional relationship with students, professors, administration, and colleagues.
• Diploma in Business and Accounting ( ACCA ) • IELTS Certificate • Public Speaking Certificate • Business Communication Certificate
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