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Karla Kissirwani, branch sales executive

Karla Kissirwani

branch sales executive·Dar Hamad

Kuwait

Bachelor's degree, Child education

Work experience

Total years of experience: 12 years, 3 months

branch sales executive

March 2024 - Present

Dar Hamad

Hawali, Kuwait

I found this job using Bayt.com

March 2024 - Present

Company industry:
Catering, Food Service, & Restaurant
Job role:
Administration

Fine Dining Head‐Hostess

June 2022 - March 2024

Dar Hamad

As Salimiyah, Kuwait

June 2022 - March 2024

• Managed the schedule of reservations and distribution among servers.
• Managed the schedule of reservations and distribution among servers.
• Completed opening and closing procedures according to set standards.
• Managed Front of House when Upper Management was unavailable.
• Communicated with Kitchen for Daily Briefing, including Guest allergies, special requests, and wait times.
• Welcomed guests into establishment, ensured adequate accommodations.
• Guided guests through dining rooms and provided needed assistance.
• Provided support to other areas of restaurant as necessary, such as setup, cleanup, as well as guest and table assistance.
• Managing the delivery section- reservation
• In charge for Banquet and other private events(Weddings, Kashta on the roof, and any other private events)
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Manager Front Office

June 2022 - March 2024

Dar hamad Restaurant

As Salimiyah, Kuwait

June 2022 - March 2024

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Manager Front Office

June 2021 - October 2021

Grecco Restaurant

New Alamein, Egypt

June 2021 - October 2021

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Store Manager•

January 2020 - January 2021

Pharma Save Store ‐

Beirut, Lebanon

January 2020 - January 2021

• Lead and motivate employees to accomplish organizational goals
• Communicate with employees
• Resolve conflicts
• -Held key-holder responsibility for hiring, training.
• -Managed daily store operations
• -Formulated strategic marketing, and communicated sales and productivity goals to team members
• -Receive and answer all customers calls.
• -Oversee the route of field units and track delivery status of product.
• -Participates in feedback sessions to improve service level performance.
• Providing evidence and reports on a weekly basis
• Working alongside other operations Managers on site to deliver continuous eficiencies and cost saving.
• -Writing up reports, presentations and also minutes of meetings
• Driving best practice standards and processes across the business.
• Controlling stock and making sure that there are no shortages during busy period.
• Making sure it runs smoothly and efectively.
• Motivating sales teams, creating business strategies, developing promotional material.
• Training new staf.
• Prepare detailed reports on buying trends, customer requirements, and profits.
• Create business strategies to attract new customers, expand store trafic, and enhance
profitability.
• Respond to customer complaints and concerns in a professional manner.
Company industry:
Medical & Healthcare Equipment

Operator & Dispatcher•

May 2018 - May 2019

Urban Marke

Beirut, Lebanon

May 2018 - May 2019

Leb anon
• Coordinating with drivers equipment and crews across various locations.
• Advising personnel about route or trafic problems.
• Participating in staf meetings to exchange useful information.
• Checking drivers payroll and creating surges plan to motivate drivers.
• follow up on assigned orders with the phone calls to the drivers and client
• Manage Daily Cash with delivery fleet.
• Restock and organize all inventory items.
• Answer all incoming calls and took the order specifically, and prepare them in a short time.
• Follow up with the manager about customer complains.
• Assist the customers and help them.
• Follow up with totters and instashop after finishing the orders if there any late.
• Call back the customers if there any items out of stock and try to give them other options.
• A knowledge Items of the Market.
• Daily updated with the new items.
• Help the guests if they needs.
• Preparing list of the missing items for the store.
• Handle the cash.
• Handle the distributing orders, and double check if all the orders are good and on time.
Company industry:
Supermarket

Hostess•

June 2016 - July 2018

Le Sushi Bar ‐ Starco Downtown

Beirut, Lebanon

June 2016 - July 2018

Company industry:
Catering, Food Service, & Restaurant

Fine Dining Hostess•

April 2014 - May 2016

Prune and A cote Restaurant ‐ Mar Mkhael

Beirut, Lebanon

April 2014 - May 2016

• Greeting customers as they walk into the restaurant.
• Helping guests with reservations and guiding them to their table.
• Giving guests accurate wait time estimates and seating them in the waiting area.
• Providing customers with menus and answering any initial questions they may have.
• Optimizing seating at diferent tables to ensure even workload for wait staf.
• Answering phones and scheduling reservations with large parties.
• Responding to complaints and helping to resolve them.
• A knowledge of the menu.
• Helping out with other positions in the restaurant as needed.
• Provide food and beverage menu updates.
• Practice excellent customer service skills at all times.
• Resolving an issue with a dificult or upset customer.
• Ensure the hostess area is clean.
• Floor plan for lunch and dinner.
• Inspect dining and serving areas to ensure cleanliness and proper setup.
• Inform guests of daily specials.
• Cater to guests who require extra attention.
Company industry:
Catering, Food Service, & Restaurant

Fine Dining Hostess•

August 2012 - February 2014

Ritage By Maroun Chedid – ASHRAFIEH

Beirut, Lebanon

August 2012 - February 2014

Company industry:
Catering, Food Service, & Restaurant

Education

Lebanese University

June 2024

June 2024

Bachelor's degree, Child education

Lebanon

GPA (rating): Very good

GPA (rating): Very good

Skills

Team work
Expert
Team work
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
RESERVATIONS
Expert
RESERVATIONS
Expert
CLOSING (SALES)
Expert
CLOSING (SALES)
Expert
OPERATIONS
Expert
OPERATIONS
Expert
ADVISING
Expert
ADVISING
Expert
BUSINESS STRATEGIES
Expert
BUSINESS STRATEGIES
Expert
CLEANLINESS
Expert
CLEANLINESS
Expert
COORDINATING
Expert
COORDINATING
Expert
EYE CONTACT
Expert
EYE CONTACT
Expert
PRESENTATIONS
Expert
PRESENTATIONS
Expert
Communication , Solving problems , work under pressure
Expert
Communication , Solving problems , work under pressure
Expert
Time Management
Expert
Time Management
Expert
Teamwork
Expert
Teamwork
Expert
Operation
Expert
Operation
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Outlook
Expert
Outlook
Expert
Problem Solving
Expert
Problem Solving
Expert
Team Leadership
Expert
Team Leadership
Expert

Languages

Arabic

Native Speaker

English

Expert