Fine Dining Head‐Hostess
Dar Hamad
Total years of experience :10 years, 7 Months
• Managed the schedule of reservations and distribution among servers.
• Managed the schedule of reservations and distribution among servers.
• Completed opening and closing procedures according to set standards.
• Managed Front of House when Upper Management was unavailable.
• Communicated with Kitchen for Daily Briefing, including Guest allergies, special requests, and wait times.
• Welcomed guests into establishment, ensured adequate accommodations.
• Guided guests through dining rooms and provided needed assistance.
• Provided support to other areas of restaurant as necessary, such as setup, cleanup, as well as guest and table assistance.
• Managing the delivery section- reservation
• In charge for Banquet and other private events(Weddings, Kashta on the roof, and any other private events)
• Lead and motivate employees to accomplish organizational goals
• Communicate with employees
• Resolve conflicts
• -Held key-holder responsibility for hiring, training.
• -Managed daily store operations
• -Formulated strategic marketing, and communicated sales and productivity goals to team members
• -Receive and answer all customers calls.
• -Oversee the route of field units and track delivery status of product.
• -Participates in feedback sessions to improve service level performance.
• Providing evidence and reports on a weekly basis
• Working alongside other operations Managers on site to deliver continuous eficiencies and cost saving.
• -Writing up reports, presentations and also minutes of meetings
• Driving best practice standards and processes across the business.
• Controlling stock and making sure that there are no shortages during busy period.
• Making sure it runs smoothly and efectively.
• Motivating sales teams, creating business strategies, developing promotional material.
• Training new staf.
• Prepare detailed reports on buying trends, customer requirements, and profits.
• Create business strategies to attract new customers, expand store trafic, and enhance
profitability.
• Respond to customer complaints and concerns in a professional manner.
Leb anon
• Coordinating with drivers equipment and crews across various locations.
• Advising personnel about route or trafic problems.
• Participating in staf meetings to exchange useful information.
• Checking drivers payroll and creating surges plan to motivate drivers.
• follow up on assigned orders with the phone calls to the drivers and client
• Manage Daily Cash with delivery fleet.
• Restock and organize all inventory items.
• Answer all incoming calls and took the order specifically, and prepare them in a short time.
• Follow up with the manager about customer complains.
• Assist the customers and help them.
• Follow up with totters and instashop after finishing the orders if there any late.
• Call back the customers if there any items out of stock and try to give them other options.
• A knowledge Items of the Market.
• Daily updated with the new items.
• Help the guests if they needs.
• Preparing list of the missing items for the store.
• Handle the cash.
• Handle the distributing orders, and double check if all the orders are good and on time.
• Greeting customers as they walk into the restaurant.
• Helping guests with reservations and guiding them to their table.
• Giving guests accurate wait time estimates and seating them in the waiting area.
• Providing customers with menus and answering any initial questions they may have.
• Optimizing seating at diferent tables to ensure even workload for wait staf.
• Answering phones and scheduling reservations with large parties.
• Responding to complaints and helping to resolve them.
• A knowledge of the menu.
• Helping out with other positions in the restaurant as needed.
• Provide food and beverage menu updates.
• Practice excellent customer service skills at all times.
• Resolving an issue with a dificult or upset customer.
• Ensure the hostess area is clean.
• Floor plan for lunch and dinner.
• Inspect dining and serving areas to ensure cleanliness and proper setup.
• Inform guests of daily specials.
• Cater to guests who require extra attention.