OPERATIONS OFFICER
DYA Bacolod Philippines Inc.
Total years of experience :15 years, 2 Months
• Directs and coordinates activities of the EMS division.
• Orders supplies, tools, and equipment for emergency medical service and insures that technical equipment is maintained and repaired in a cost effective manner.
• Develops standard operating procedures in the area of EMS.
• Compiles and prepares reports, including annual statistical report.
• Conducts regular review of run reports to ensure quality care and treatment, as well as adequate documentation of runs.
• Makes recommendations concerning staff development, use of equipment; personnel assignments, qualifications of personnel.
• Oversees medical care provided by staff assigned to Emergency Medical Services division.
• Makes recommendations concerning hiring, transfer, promotion, and assignment of EMS staff.
• Reviews and evaluates performance of personnel in the delivery of emergency care services on a regular basis.
• Plans and supervises training opportunities for employees to develop their potential and ability to function in their job.
• Develops and implements EMS training programs to meet department requirements.
Reporting directly to EMS shift supervisor (EMT-I or Paramedic), Before initiating patient care, size-up the scene to determine if the scene is safe, to identify the mechanism of injury or nature of illness, the total number of patients and to request additional help, if necessary.
•In the absence of law enforcement, the EMT creates a safe traffic environment, such as the placement of road flares, removal of debris and redirection of traffic for the protection of the injured and those assisting in the care of injured patients.
•Renders emergency medical care to adults, children and infants based on assessment findings. Duties include but are not limited to: opening and maintaining an airway; ventilating patients; administering cardiopulmonary resuscitation / AED; providing emergency medical care of simple and multiple system trauma such as: controlling hemorrhage, bandaging wounds, manually stabilizing injured extremities. Providing emergency medical care to: assist in childbirth; manage general medical complaints, altered mental status, seizures, environmental emergencies, behavioral emergencies and psychological crises, searching for medical identification emblems as a guide to appropriate emergency medical care. Reassuring patients and bystanders by working in a confident, efficient manner. Avoiding mishandling and undue haste while working expeditiously to accomplish the task.
•Assesses the extent of injury and assists other EMS providers rendering emergency medical care and protection to the entrapped patient, performs emergency moves and assists other EMS providers in the use of prescribed techniques and appliances for safely removing the patient, assists other EMS providers, in lifting the stretcher, placing the stretcher in the ambulance, and seeing that the patient and stretcher are secured, if needed, radios the dispatcher for additional help or special rescue and/or utility services in case of multiple patients, performs basic triage, reports directly to the responding EMS unit, emergency department or the communications center the nature and extent of injuries, the number of patients, and the condition of each patient.
•Identifies assessment findings that may require communicating with medical control for advice.
•Constantly assesses patient and administers additional care while awaiting additional EMS resources and while enroute to the emergency facility. Reports verbally and in writing, observations and emergency medical care of the patient at the emergency scene and in transit to the responding EMS unit or the receiving medical facility staff. Upon request, provides assistance to the transporting unit staff or the receiving medical facility staff.
•After each call, restocks and replaces used supplies, cleans all equipment following appropriate disinfecting procedures, carefully checks all equipment to ensure the availability for the next response, maintains emergency vehicle in efficient operating condition, ensures that the emergency vehicle is clean and washed and kept in a neat orderly condition.
Reporting directly to EMS shift supervisor (EMT-I or Paramedic), Before initiating patient care, size-up the scene to determine if the scene is safe, to identify the mechanism of injury or nature of illness, the total number of patients and to request additional help, if necessary.
•In the absence of law enforcement, the EMT creates a safe traffic environment, such as the placement of road flares, removal of debris and redirection of traffic for the protection of the injured and those assisting in the care of injured patients.
•Renders emergency medical care to adults, children and infants based on assessment findings. Duties include but are not limited to: opening and maintaining an airway; ventilating patients; administering cardiopulmonary resuscitation / AED; providing emergency medical care of simple and multiple system trauma such as: controlling hemorrhage, bandaging wounds, manually stabilizing injured extremities. Providing emergency medical care to: assist in childbirth; manage general medical complaints, altered mental status, seizures, environmental emergencies, behavioral emergencies and psychological crises, searching for medical identification emblems as a guide to appropriate emergency medical care. Reassuring patients and bystanders by working in a confident, efficient manner. Avoiding mishandling and undue haste while working expeditiously to accomplish the task.
•Assesses the extent of injury and assists other EMS providers rendering emergency medical care and protection to the entrapped patient, performs emergency moves and assists other EMS providers in the use of prescribed techniques and appliances for safely removing the patient, assists other EMS providers, in lifting the stretcher, placing the stretcher in the ambulance, and seeing that the patient and stretcher are secured, if needed, radios the dispatcher for additional help or special rescue and/or utility services in case of multiple patients, performs basic triage, reports directly to the responding EMS unit, emergency department or the communications center the nature and extent of injuries, the number of patients, and the condition of each patient.
•Identifies assessment findings that may require communicating with medical control for advice.
•Constantly assesses patient and administers additional care while awaiting additional EMS resources and while enroute to the emergency facility. Reports verbally and in writing, observations and emergency medical care of the patient at the emergency scene and in transit to the responding EMS unit or the receiving medical facility staff. Upon request, provides assistance to the transporting unit staff or the receiving medical facility staff.
•After each call, restocks and replaces used supplies, cleans all equipment following appropriate disinfecting procedures, carefully checks all equipment to ensure the availability for the next response, maintains emergency vehicle in efficient operating condition, ensures that the emergency vehicle is clean and washed and kept in a neat orderly condition.
Reporting directly to EMS shift supervisor (EMT-I or Paramedic), Before initiating patient care, size-up the scene to determine if the scene is safe, to identify the mechanism of injury or nature of illness, the total number of patients and to request additional help, if necessary.
•In the absence of law enforcement, the EMT creates a safe traffic environment, such as the placement of road flares, removal of debris and redirection of traffic for the protection of the injured and those assisting in the care of injured patients.
•Renders emergency medical care to adults, children and infants based on assessment findings. Duties include but are not limited to: opening and maintaining an airway; ventilating patients; administering cardiopulmonary resuscitation / AED; providing emergency medical care of simple and multiple system trauma such as: controlling hemorrhage, bandaging wounds, manually stabilizing injured extremities. Providing emergency medical care to: assist in childbirth; manage general medical complaints, altered mental status, seizures, environmental emergencies, behavioral emergencies and psychological crises, searching for medical identification emblems as a guide to appropriate emergency medical care. Reassuring patients and bystanders by working in a confident, efficient manner. Avoiding mishandling and undue haste while working expeditiously to accomplish the task.
•Assesses the extent of injury and assists other EMS providers rendering emergency medical care and protection to the entrapped patient, performs emergency moves and assists other EMS providers in the use of prescribed techniques and appliances for safely removing the patient, assists other EMS providers, in lifting the stretcher, placing the stretcher in the ambulance, and seeing that the patient and stretcher are secured, if needed, radios the dispatcher for additional help or special rescue and/or utility services in case of multiple patients, performs basic triage, reports directly to the responding EMS unit, emergency department or the communications center the nature and extent of injuries, the number of patients, and the condition of each patient.
•Identifies assessment findings that may require communicating with medical control for advice.
•Constantly assesses patient and administers additional care while awaiting additional EMS resources and while enroute to the emergency facility. Reports verbally and in writing, observations and emergency medical care of the patient at the emergency scene and in transit to the responding EMS unit or the receiving medical facility staff. Upon request, provides assistance to the transporting unit staff or the receiving medical facility staff.
•After each call, restocks and replaces used supplies, cleans all equipment following appropriate disinfecting procedures, carefully checks all equipment to ensure the availability for the next response, maintains emergency vehicle in efficient operating condition, ensures that the emergency vehicle is clean and washed and kept in a neat orderly condition.
● Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
● Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
● Diagnose and resolve technical hardware and software issues involving internet connectivity and email clients.
● Follow up and make scheduled call backs to customers where necessary.
● Provide mobile phone and Internet troubleshooting to Telstra’s costumers.
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
•Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
•Diagnose and resolve technical hardware and software issues involving internet connectivity and email clients.
•Follow up and make scheduled call backs to customers where necessary.
•Troubleshoot internet connection for “Q West” costumers.
•Appointed as POC (Point of Contact) to oversee agents’ performances.
•Provide coaching to agents to improve their performances.
•Answer escalated calls.
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
•Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
•Diagnose and resolve technical hardware and software issues involving internet connectivity and email clients..
•Follow up and make scheduled call backs to customers where necessary.
•Offer internet speed upgrade to TWC (Time Warner Cable) customers.
•Troubleshoot internet connection for TWC (Time Warner Cable) customers.
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Diagnose and resolve technical hardware and software issues involving internet connectivity and email clients.
● Follow up and make scheduled call backs to customers where necessary.
● Troubleshoot internet connection for “Q West” costumers.
● Appointed as POC (Point of Contact) to oversee agents’ performances.
● Provide coaching to agents to improve their performances.
● Answer escalated calls.
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
•Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
•Diagnose and resolve technical hardware and software issues involving internet connectivity and email clients.
•Follow up and make scheduled call backs to customers where necessary.
courses: John B. Lacson Colleges Foundation