Advanced Field Service Engineer
Honeywell
Total years of experience :10 years, 11 Months
- Drive the development of on-site installation, servicing and repair processes of complex equipment and systems (Honeywell EPKS, Safety Manager, etc)
- Provide technical presentations to an audience of customers, other industry peers and competitors
- Drive revision and correction of work instructions and customer-facing training guides used by field installation specialists
- Drive continuous improvement initiatives in the processes related to field services and product development
- Lead cross-functional groups to quickly fix any administrative difficulties relating to delivery and installation of proper equipment
- Act as an escalation point for Field Service Specialists, Service Engineers, and other stakeholders
• Work closely with operation team to build tech centre facilities and in charge of custom solutions department.
• Ensure tech centre facilities, tools & equipment, and tech centre personnel competency readiness at all time for any in house services; rental & repair are complying with company’ policy and meet client expectations; ensure testing protocols are followed
• Work closely with inside sales, sales and operation team to obtain clear specifications, engineering / design change details, assembly, and repair works.
• Oversee drawings, materials, installation, repair progress, quality, and documentations to ensure all projects or services meet company’s policies/ procedures, industry’s standards, and customers’ requirements.
• Monitor project execution progress. Ensure the FAT (Final Acceptance Test) for all projects are conducted satisfactorily and delivered within the required delivery date
• Ensure all requirements for milestone deliverables are fulfilled
• Manage all services project, equipment rental & repair to deliver high quality products, on-time and with minimal cost.
• Solve problems that are typically of a recurring nature. Proposes improvements to processes.
• Create and encourage a safe workplace environment that meets company and industry standards.
• Assisted technical engineers in research
• Coordinated and checked engineering deliverables
• Ensured testing protocols were followed
• Developed test plans including time lines, conducted testing, recording and reporting
• Prepared documentation to allow the correct operation of equipment used.
• Attended weekly meetings
• Analysed recorded data
• Executed all project steps as per Global Project Methodology (GPM)
• Took ownership of design and development of engineering deliverables as per standard build and committed to on time delivery
• Interfaced technically with co-workers and customers (technical queries, information requests, review meetings)
• Raised issues related to project (risks, opportunities, threats)
• Implemented design to actuality as per standard code and standard build (logic, displays, servers, equipment configurations)
• Conducted testing as per schedule (internal test, software Factory Acceptance Test (FAT), hardware FAT, integrated FAT)
• Completed personnel development courses (certifications, trainings, mentoring, lesson learnt, team building)
• Fulfilled HSE Requirements (Safety Observation System (SOS), Personal Protective Equipment (PPE))
• Fulfilled project control requirements (timesheets, travel approval, leave approval)
• Developed the logic diagram of Honeywell Safety Manager
• Developed daily, weekly, and monthly planning to ensure the projects meet the schedule
• Responsible for the estimation of engineering execution, manpower, scheduling and other technical activities related to the project.
• Liaised with the Project Manager and an engineering team involved in the project.
• Performed as the front line in giving technical points and clarification to the customer.
• Ensured the software program design and hardware design met the standards and customer requirements.
• Performed as a Site Engineer during installation, commissioning and start up.
• Conducted Functional Acceptance Test (FAT), pre-commissioning activity, Site Acceptance Test (SAT), and commissioning activity
• Developed and reviewed all engineering documents
• Programmed and developed logic diagram and HMI of Emerson Delta V and Delta V SIS
• Designed systems architecture, panel layouts and panel wiring diagrams
• Created Bill of Material (BOM) and Request Material Purchase (RMP)
• Developed programs for Programmable Logic Controller (PLC) and developed Human Machine Interfaces (HMI)
• Organized Functional Acceptance Test (FAT), Site Acceptance Test (SAT), pre-commissioning, and commissioning activity
• Composed instrument data sheets
- August 2008 : Energy Efficiency and Automation Contest held by Schneider Electric, as a contest finalist - August 2009 : Mechatronics Competition held by PT. Festo, as a Competitor - August 2010 : Completed the undergraduate thesis, titled Multiuser Detector for Code Division Multiple Access with Assisted of Genetic Algorithm and graduated as Cum Laude
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