Business Development/ Customer Success (Team Leader )
SiliconExpert Technologies (An ARROW Company)
مجموع سنوات الخبرة :11 years, 8 أشهر
1. Developing & analyzing consumers' feedback and propositions.
2. Brainstorm to propose creative solutions and improvements as related to product usage.
3. Provide client discovery and assessment support to the Sales & Marketing team.
4. Maintains high customer satisfaction ratings that meet company standards.
5.Establish productive, professional relationships with key personnel in assigned customer accounts.
6. Supports initiatives that ensure product profitability.
7. Continuously review industry trends and client feedback to anticipate future market needs.
8. Other duties may be assigned.
• Provide customer assistance and technical issues resolution.
• Continual product development and enhancement to emulate consumer needs.
• Develop SiliconExpert's tools from a software perspective through customers’ feedback, sales team and other parties in the company.
• Support the launch of the new version of SiliconExpert and migrate a majority of customers to it.
• Work closely with sales and other teams to refine product messaging.
• Maintains high customer satisfaction ratings that meet company standards.
• Participate in Cross-functional teams to execute product development plans.
• Conduct periodic product analysis and optimize as needed.
• Contribute in Quality assurance Process.
Responsibility for the administration, organization and smooth running of IELTS examinations in accordance with IELTS rules and regulations and in an environment that enables a participant to perform at their best.
Assist Test Administrator in organizing each test.
Ensuring all test materials, Registration folders, desk labels and all other materials required for the test per the test checklist, are organized and ready to be taken to the test venue.
Ensuring adequate invigilators for the test by contacting invigilators and planning staff levels for test in advance.
Responsibility for preparation of the exam room(s) and registration and belongings storage areas in accordance with IELTS requirements.
Conduct pre-test briefing and job allocation for invigilators.
Supervising the whole invigilation team.
Supervise; Reading of invigilation script, Distribution test materials, Counting and inventory control of all test materials and Timing of the test.
Dealing with queries, test day incidents and any misconduct occurrences and ensuring that IELTS policies and procedures are adhered to.
Conducting and signing off, final inventory control count of all test materials.
Organize all aspects of post test materials handling to appropriate location.
Organize secure destruction of test materials.
Data entry.
Troubleshooting system, diagnosing and solving hardware faults.
Providing support, including procedural documentation and relevant reports.
Setting up new users' accounts and profiles and dealing with password issues.
Testing and evaluating new technology.
Conducting electrical safety checks on computer equipment.
Internal auditing of financial records G&A ( General & Administrative) Expenses.
Bookkeeping & Recording purchases orders (PO) in compliance with international accounting standards & GE methodology.
Assurance of withholding Tax calculations are in compliance with the Egyptian Tax authority guidelines.
Customer Service Representative: explanation of all new mobile bundles, offering promotions, answering customer questions and solving their problems through the phone and finally we try to enhance the level of customer satisfaction.
MBA in Marketing ESLSCA Business School, Egypt. Studied Subjects: Marketing Management International Management Logistics Service Marketing Consumer Behavior Marketing Research International Marketing IMC Human Resources Strategic Management Finance Seminar
Bachelor Thesis: Computerized Numerical Control (CNC) My project was based on the idea of designing a C.N.C machine, which can be used to create specifications for a component, part, or other manufactured product. It controls the motion along the three axis coordinates and is connected to computer system. It also contributes in most of nowadays Industry processes. Bachelor Thesis Grade: Very Good >from:16 July To: 10 August (2007) course of BMF-BGK-AGI Attend course of Specialized group of machine manufacturing Technology. This was organized by Budapest University for applied science, with result Grade “(A)”. > Learning English courses at Bright Mind center, in egypt which is under supervison of the oxford university in london. >Conversational English course and workshops at NOT COURSES ACADEMY