Learning And Development Specialist
Air Liquide
Total years of experience :22 years, 0 Months
Responsible for
- L&D administration
- Finalising the L&D budget and the annual plan
- Complete Annual Performance Management Campaign
- Competency assessment, Gap Analysis and Development initiatives
- ISO and IMS Compliance
Organise training programs (Technical and Behavioral) and coordinate with faculty and participants pan India
Analysis of Training needs for various business units.
Identification & Selection of appropriate interventions to address the learning needs with specific emphasis on Technical Training.
Identification of Senior Facilitators and Faculty from IIT’s & Top colleges and the Industry & interface with them for conducting technical programmes&seminars.
Co-ordination with External & Internal experts for conducting seminars, workshops & classroom training sessions.
Planning and Designing of Annual Training Calendar
Process nominations and follow up with participants and ensuring prompt payments to all consultants and vendors.
Carry out post training activities such as
Obtaining Feedback from participants &Analysis of feedback.
Inputs to Facilitators on effectiveness of session based on feedback received and to Business unit heads on statistics of training sessions
Regional HR - Western Region - L&T Power - Thermal Power Plant Construction - (Jul'12-April'13)
Talent Management and Performance Management of Staff
o Manage - Transfers, Confirmations Evaluations, Collection and Dispatch of
Long Service Awards, Employee Benefits schemes, Lease Agreement, AMHC
Letter / Hospitalization, Sanctions in P&OD Portal, Leaves / Attendance,
Unauthorized Absence, Resignations, Exit Interviews, Personnel Files
management
Facilitate and assist in Talent Acquisition/Campus process
o Recruitment - Scheduling, Coordination with HQ, PEMT, Reference Checks,
Campus Selection & Walk-in interviews, New Joining- Document Verification,
Immediate transfer to job location, Follow ups - PS No. allotment, pending
testimonials & certificates
Functionally responsible for two members in the HR team
Role Purpose:
Provide general compensation analysis and program support on R&R (Performance
and Long Service) globally and Benefits (Insurance - GMC, GPA, GTL) locally.
Monitor key metrics, producing and analyzing data from multiple sources to answer
business needs. Provides reports and fulfills data requests as needed.
Contact for HR Advisors/Managers on functional matters or on the interpretation of
Reward policies and practices
Provide support with respect to global initiatives; Data analysis, reporting and
benchmarking; remuneration survey processes;
Provide support with salary and bonus reviews
Positions Handled
Assistant Manager - Technical Training - L&T Powai, Mumbai
Jan ’11 - Feb '12
Assistant Manager & Head - Human Resources & Administrative Services, L&T Abu Dhabi
Oct ’09 - Jan ‘11
Assistant Manager - People & Organizational Development, L&T Powai, Mumbai
Jan ’09 - Oct ‘09
Executive - Learning & Development, L&T Powai, Mumbai
June ’08 - Dec ‘08
Executive Assistant to the Executive Vice President - Human Resources & Administrative Services, L&T Powai, Mumbai
Dec ‘07 - June ‘08
Organise training programs and coordinate with faculty and participants pan India
Extensive usage of SAP - Training Module to create business event (training
programs), process nominations and follow up with participants and
MM/Procure to Pay module for ensuring prompt payments to all vendors.
Talent Acquisition & Development including End to End recruitment & selection
and Onboarding/Off boarding.
Manage all aspects of Administration to include office management, benefits,
leave administration, etc. Certification on UAE Labor Law and Immigration
Policy approved by Ministry of Labour
Ensure HR Data integrity through accurate management of employee personal
records, employment data changes and record keeping
Manage the support staff team by building relationships, coaching, mentoring,
and by providing strong learning experiences while leading the team resulting in
sustainable performance.
Ensure operational compliance with legal, regulatory and organizational policies.
Identify areas of process improvement to drive efficiency and implement changes
and enhancements to processes through recognition and recommendation of
changes in policies and/or procedures, driving process centralization and
standardization.
Work closely and partner with senior management and functional HR Business
Partners to drive a world-class HR function
Pre-recruitment & Sourcing of IT Consultants based in the USA
Provide technical support to Australian customers using DSL Broadband of Optus Networks, Australia.( www.optus.com )
Provide technical software support of Online HRIS Web site (www.iemployee.com) to the clients and support them through voice as well as mail.
Provide technical support to Oracle Employees globally and support them primarily through voice as well as e-mail and remote assistance.
To ensure all Support Service Representatives have all the necessary tools and resources. Provide second level support to customers and Support Service Representatives.
• Accountable for the performance of the team with high focus on performance metrics such as AHT. Responsible for First Contact Resolution (FCR) & Customer Satisfaction (CSAT) scores of the team.
• Taking the responsibility of stepping in and resolving escalated calls. Participate in the escalation process under the direction of the Team Manager and the Manager. Notify the Team Manager of any unresolved issues on escalations or open calls/kickbacks.
• Responsible for monitoring individual team members along with guiding the entire team in problem solving and utilization of resources. Knowledge sharing, delegation of roles and responsibilities to team members and team building.
• Induction of team members and executing team reviews. Provide individual feedback to team members on a daily basis. Responsible for identification of training needs.
• Providing Technical support to customers via professional e-mails.
• Assisting newly hired representatives & Create Technical Documents & take
brownbag sessions.
Masters Degree in Human Resource Development Management (3 year Degree) Successfully Completed the three year Masters Degree course for Working Executives - Masters of Human Resources Development Management with First Class. Successfully completed a Final Year Project on ‘Survey of Retention Strategies’ in Jan 2008 after taking and analyzing inputs from professionals from 27 companies in India
Completed a full time four-year Bachelors course in Computer Engineering 1997-2001
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