Country IT Manager
Hennes & Mauritz India PVT. LTD
Total years of experience :21 years, 5 Months
CURRENT PROFESSIONAL EXPERIENCE:
M365
Migration
Digital
Transformation
SharePoint
Migration
M365
Adaption /
Training
Strategy
Datacenter
Management
IT Service
Management
IT Security
Governance
PREVIOUS PROFESSIONAL EXPERIENCE:
• Prompt Network maintenance and monitoring LAN & WAN connectivity
• Coordination of Technical Support for fault diagnosis, analysis & rectification of LAN and WAN networks
• Facilitate the Infrastructure Implementation, configuration, and maintenance of Cisco routers and switches
• Timely project deliverance, Implementation and configuration of the GRE based VPN Circuits
• Strong Expertise on multi-platforms of Cisco switches, which include Cisco 2950, 4500 series
• Planned Implementation of VLAN, VTP, STP switching protocols
• Resource Management and connectivity monitoring by using Special Monitoring Tools like Solar winds Software
Perform sound monitoring of network maintenance and monitoring LAN & WAN connectivity
• Analytical leadership for Technical Support for fault diagnosis, analysis & rectification Of LAN and WAN networks
• Process-oriented implementation, configuration, and maintenance of Cisco routers and switches
• Systematic project management and the configuration point-to-point, ISDN, DSL connectivity for VSNL customers
• Solution infused Implementation and configuring the GRE based VPN Circuits, provision of Dial on-demand
routing leased lines & access lists policies
• Strategic infrastructure coordination across various platforms of Cisco routers, which include Cisco
• Enabling Connectivity Quality monitoring services using Special Monitoring Tools like MRTG, Whatsup Gold
• Round the clock coordination with BSNL, Bharti, and TTSL to bring up the ISDN & Leased Line Circuit
• Timely communication and Vendor management with CAPL and Data Craft
Strategic Administration and maintenance of Active Directory, DNS, DHCP, Group Policy, DFS, Replication
• Quality Analysis and provision of process support to clients on Windows 2000, 95, 98, NT OS
• Maintenance, Installation and maintenance of CISCO routers, Switches, and other Networking devices
• Fast Paced Environment control and execution of Support and configure Exchange mail server clients via
Outlook
• Strong Vendor management expertise with Alphabetics, Dixit, CDP, and Netsol
• Management of Up To Date Support Oracle & Java-based products (Siebel, Finnone, TIPS, Collect Now, BAMS)
Owned responsibility of the IT Infrastructure support team in India and supporting all H&M Business users in
India. Reporting to Regional IT Manager - Greater Asia
• Project Communication Management to the clients, clear cut updates about financial performance and planning
of the business objectives, plans, budgets, and performance expectations in order to maximize the individual and
collective contributions
• Effective maintenance of relationship management by enabling a strong relationship with business partners and
Stakeholders to ensure exceptional customer service and support
• The meticulous promoter of change management via execution of effective use of best IT infrastructure
Operation/Project management practices & ITIL framework
• Ownership of Incident Management by coordinating the low and high-severity incidents across the entire
incident lifecycle; by availability, resolution, and restoration SLAs
• Process Improvement Coordination by always working towards continuous improvement of process and
procedures
• Proactive reports preparation, trending analysis, service level reporting, process consultation and application of
ITIL best practice.
• Digital transformation implementation and promotional activities include O365 Migration, Microsoft one drive,
Skype to Teams Migration, Windows 10, Microsoft Teams, Cisco any-connect remote VPN and Citrix Workspace
tool implementation to end-users in India.
• Leadership over India Production HUB SharePoint migration project
• Creation of Sound Support and Coordination with Global IT Project Initiatives; New Delhi office relocation, O365
Adaption & Training, Moving Cisco Video conferencing to Microsoft Teams Meeting room solution. Allocated key
resources to on-going projects and successfully managed all key deliverables.
• Leveraged Customer Experience by providing an in-depth understanding of end to end customer experience to
identify pain points and latent customer needs
End User
Support
IT Operations
Management
Merger &
Acquisition
IT
Procurement
CAPEX / OPEX
Control
New Office
Infrastructure
Service Desk
Integration
SAP User
Rollout
Avaya IP
Telephony
Private
Cloud
LAN / WAN
Network
Server
Virtualization
Network
Support
Virtual private
Network
Cisco
Switching
VLAN
Management
WAN
Network
Maintenance
Vendor
Management
Internet
Service
Provider
Network
Routing
Support
IT Desktop
Support
Outlook
Support
Windows
Administration
Application
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courses: Project Management Professional Certification (
courses: Project Management Professional Certification (
courses: Project Management Professional Certification (