Manager Data Center
PTCL
Total years of experience :23 years, 8 Months
* Managing NOC Operations
* Managing CRM
* Managing IP Fabric (Network, Switching, & Security) of Data Center
* Managing End-to-End Customer Service Delivery Chain / Networks
* Managing Upstream Connectivity
* Ensure TIA-942 Compliance
* Contingency Planning & Implementing Disaster Recovery Procedures
• Recommending Emerging Hardware/Software Solution for New Services Configure & Maintain IBM Server Blades / Chassis
• Managing IBM XIV Storage
• Managing IBM System X / Stand alone Severs
• Managing Intranet Services @ Data Center
• Managing Application Software & Operating Systems on Systems Hardware
• Managing Inventory of Network Elements
• Managing DOC (Application Manager) Server, BMS (Application) Server
• Coordinate / Support Data Center Facilities & Network Segments for Effective and Efficient Operations of Data Center
• Capacity Planning of Installed Systems Components
• Vendors/Suppliers Relationship Management
• Deployment / Offerings Compatible with Contemporary Industry Practices & Requirements
• Propose Different Integration Scenarios to Effectively & Efficiently Utilize the Heterogeneous Networking Platforms
*O&M Support for PIE IP/MPLS Customers
•O&M of PIE System including Maintaining & Troubleshooting of Cisco Routers (2600/3600/7200/7500/7600/12000/CRS-1)
•Provisioning of new IP Data Circuits including Commissioning, Testing, Troubleshooting
•Team Lead NOC and Supervision
•Coordination with Upstream Service Providers (PCCW, Google, STIX, BT) and Distribution Service Providers(OFS/DWDM/PCM/DXX/NGN/Radio/WLL, MSAG)
* Managing Service Delivery Chain up to Customer CPE
• Capacity, Contingency, and Strategic Planning for IT Infrastructure at PIE Disaster Recovery Site
•Supervising on-going project(s) relating PIE DR Site for strict compliance of contractual terms and conditions
•Good working Knowledge of OSPF, BGP, MPLS, MPLS VPNs & MRTG Server
*Cisco TAC / Vendor Relationship Management
• O&M (Level 1 & 2) Support for FLAG VPoP Karachi Customers
• Hardware installation & Troubleshooting (Level 1) - Juniper M-20
•Provisioning of new IP & IPLC (Both Data & Transmission) Circuits including Commissioning, Testing, Troubleshooting - BERT ANT-20, JDSU, W&G, Sunrise, IP Tester,
• Managing Service Delivery Supply Chain up to Last Mile
•Capacity, Contingency, and Strategic Planning for IT Infrastructure at FLAG VPOPSLA
*Maintaining CRM & SLA
•Supervising on-going project(s) relating PIE DR Site for strict compliance of contractual terms and conditions
•Controlling Inventory, Local Purchasing, Maintaining & Updating of O&M Record, & Report Generation
* HelpDesk Operation ITMS Management For Southern Region
* Fault Resolution (PRI, BRI, DXX, IP, IPLC, DPLC, Radio / Wireless, Submarine)
• Good working Knowledge of OSPF, BGP, MPLS, MPLS VPNs & MRTG Server
* Cisco TAC / Vendor Relationship Managemen
* Fault Management TIer - 2 Support
* Maintaining CRM
* Joint Testing of End-to-End Media
Achieved CCNA Certification - Score 989/1000 (18/02/2002)
• Conducting Lecturers on the following Courses:
CCNA
A+
Data Communication
• Arranging Seminars
• Preparing Course Material
MBA (Marketing) - Project Evaluation & Financing plus Supply Chain Management plus Sales Management plus Consumer Behavior (B2C)