Manager - Workshop Development
Economic Group Holdings
Total years of experience :17 years, 5 Months
Re-developed and managed the Group’s Taxi Workshops to support a fleet of 2200 taxis and Retail Auto Service Centers in 3 physical locations and a team of around 100 personnel post relaxation of COVID-19 restrictions. I had direct reports to The Executive Director. Re-deployed approx. 900 idle taxi units in both fleets till date cost effectively and systematically. Achieved Break-Even in two months from assignment in retail service centers and gradually expanded the service centers’ range of services to external clients and improved revenues. Conducted multiple in-house trainings and improved efficiency and competency of productive personnel and enhanced soft skills of supervisory and reception staff. Considerably reduced vehicle down times. Ensured highest levels of safety standards with ZERO INCIDENTS since taking charge. Improved overall efficiencies of the workshops and significantly reduced operating costs. Achieved dramatic cost savings in annual fleet maintenance costs of both taxi companies and also registered healthy sales in retail services unit. Developed multiple supplier channels. Spearheaded the COVID-19 vaccination drive and registered “100% Vaccination” in the assigned divisions. Rendered expertise and made full and final preparations for getting 24 Al Arabia Auto Services ISO Certified. Devised and commissioned a smart repair estimation system on an external platform. Additionally managed Facilities and workshop equipment maintenances across the group’s workshops and accommodations.
Significantly reduced maintenance expenses and external entity dependency of a fleet of 1, 200 passenger and commercial rental vehicles and aligned workshop processes with ISO standards. Designed and implemented a Digital Insurance Claim Submission System. Liaised with insurers and was awarded with external vehicles repair jobs thereby transforming a support center to a profit center. Substantiated revenues by implementing mechanisms to recover unaccounted damage costs from clients and successfully recovered excess of AED. 700K from these during my tenure. Managed the operation of the mobile service vehicle. Implemented best practices and improved overall work efficiency and work atmosphere. Planned and Commissioned workshop expansion by commissioning their Al Quoz Workshop Operations. Functioned as process owner in Orion J11 ERP implementation for workshop operations.
Brought about radical changes in the reception as well as floor operations here and aligned processes and documentations to ISO standards, which was successfully received. Actively participated in the implementation of Microsoft Incadea ERP. Was bestowed with additional tasks as Service Center’s Acting Assistant Service Manager. Contributed towards improved CSI as well as turn-around times for fleet of approx. 6, 000 Avis Car Rental units, 400 Emirates Airport Limousines as well as 200 of their chauffeur drive services.
Managed and trained a team of 6 Service Advisors of Non-Technical background and imparted soft skills needed for effective service sales. Actively participated in Kaizen and Kodawari initiatives and implemented means of improving CSI and CE indexes. Had effectively managed the maintenance of Hertz Car Rental’s Toyota fleet and was nominated as their Centre Point of Contact, Round the Clock. Actively answered customer’s technical queries when it was beyond the Call Centre’s ability to support.
Effectively managed maintenances of a fleet of 6, 000 units. I had exceeded the management’s expectation of 96% fleet utilization and maintained the same at 98% and above. Maintenance planning and methodologies were tweaked well to achieve “1 Million Operated Kilometer Mark”. I had improved and simplified documentation and service checklists and also upgraded the insurance documentations for ease of future reference. I was instrumental in the implementation of Integrated Management System (ISO 9001, ISO 140001 and OHSAS 18001) in the workshops. I had also contributed greatly towards development and implementation of an indigenously In-House developed ERP called FOCAL. I was instrumental in planning and commissioning of workshops in various regions of the UAE. I was among the key planners in the projects of two Mega Workshops, which are currently their Flagship Workshops. A major milestone was achieved when I had commissioned an Engine and Transmission overhaul shop in an unused premises owned by the company and thereby reduced the stresses on the main workshops for these jobs. Achieved excellent employee retention levels during my assignment here.
During my short tenure, I had achieved excellent CSI as also improved CE and won customer confidence in the brands as well as the service center. I had given valuable inputs from my previous ERP implementation projects which helped the team to migrate to a newer ERP.
This was an endeavor to revive and sustain business. Starting off as a part time consultant, I managed to gain customer confidence, improved overall job quality and achieved profits. I substantially improved the supplier chain network. Earned my position and trust as a Managing Partner and steered this small project into profits which enabled the owner to expand and relocate this project to Sharjah.
I had commenced my career in the United Arab Emirates with this esteemed organization wherein I was bestowed with the task of managing a 24 hour service hotline, coordination of 6 mobile service vehicles, warranty processing and documentation, back end office processes, data entries and documentation of the department. It was here I was exposed to ISO 9001-2000 standards and was also awarded with an Internal Quality Auditor’s certificate from KPMG. I was also selected as a member of the core team towards implementation of JD Edwards PeopleSoft One ERP.
Supervision of the Workshop and Spare Parts Activities.
Customer Services.
Post Service / Repairs Test Rides and Quality Control
Database Management
Inventory Management
Spare Parts Consultation
Warranty Management
Insurance Claims Liaison.
