Manager, Enterprise Business System Analysts and Project Management
American University of Beirut
Total years of experience :9 years, 1 Months
Leading a team of Business System Analysts working on three main enterprise applications: Oracle EBS, Ellucian Banner Student Information System and Infor Enterprise Asset Management.
Team leader and business process owner for all administrative support functions and related systems development and implementation projects, user acceptance testing, system training, reporting and standard operating procedures. This role coordinates identification and implementation of appropriate solutions for administrative processes and systems such as Capital projects, grants, payroll, enterprise resource planning, financials, supply chain management, procurement and sourcing, property management, asset management, and other internal or external reporting requirements.
• Lead a team of Senior Business System Analysts (SBSA) and Business System Analysts (BSA) on various projects.
• Manage issues identification and resolution through effective monitoring and status communications
• Act as the key contact for assigned administrative systems development, or enhancement projects or source system data issues from interfaces.
• Maintain expert user capability for all administrative departments and associated systems and reports. Provide extensive support/training in administrative support processes, transaction data and functionality of systems.
• Manage user training programs, develop and maintain user system documentation and standard operating procedures for the systems, reporting applications.
• Identify, prioritize, and manage projects in the functional areas of administration, from inception through completion.
• Actively participate in cross-functional workgroups and project teams to accomplish departmental objectives.
• Define and measure key performance indicators (KPI) that are applicable.
Computer Science
