Restaurant Manager
Solia Mediterranean Restauran
Total years of experience :10 years, 2 Months
Led and trained a team of 70 front- and back-of-house staff in a high-end, new concept restaurant. Oversaw smooth and efficient day-to-day operations and resolved any problems arising. Collaborated with the marketing team to promote monthly specials and events. Interacted extensively with customers. Managed quality to ensure food was of the highest standard. Drove compliance with health and safety regulations. Liaised with the Chef to create new menu items. Controlled stock and took regular inventories. Generated daily, weekly and monthly reports.
Key achievements
•Achieved and surpassed sales targets, achieving double the required sales
•Delivered sales of $3.3 in year 1
•Continually identified cost reduction opportunities
•Ensured complete customer satisfaction for every interaction
Oversaw smooth daily operations. Led a team and delivered staff training. Promoted customer service excellence and ensured courteous customer care, particularly for regular and VIP customers. Controlled stock and managed the inventory. Prepared regular management reports and performance appraisals. Promoted high health and safety standards across 5 restaurants. Opened and closed the venue.
Key achievements
•Reduced costs
•Achieved monthly sales targets
Led a team to ensure efficient restaurant operations. Ensured compliance with health, safety and hygiene standards. Controlled stock.
Key achievements
•Delivered a consistently high standard of customer service
Processed monthly payroll. Input data. Transferred monthly payments to booking partners. Paid monthly invoices. Maintained spreadsheets of income and expenditure.
Key achievements
•Reduced costs
Responded to sales enquiries. Organised event appearances.
Key achievements
•Identified opportunities to cut production costs
Provided comprehensive assistance to the company owner and CEO. Translated at meetings. Managed the call centre, including recruiting and training 20 call centre staff and 5 Sales Executives. Led the installation team. Provided customer relationship support. Processed payroll and paid salaries. Issued customer invoices.
Key achievements
•Played a key role in the set-up and development of a new IT company, providing Internet, VOIP and TV channel services