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Kate Russel Unciano, RECEPTIONIST

Kate Russel Unciano

RECEPTIONIST·NEXUS EQUITY

United Arab Emirates

Diploma, Bachelor of Sciene in Tourism Management

Work experience

Total years of experience: 0 years, 11 months

RECEPTIONIST

January 2026 - Present

NEXUS EQUITY

Dubai, United Arab Emirates

January 2026 - Present

Greeted and assisted clients and visitors in a professional manner
Managed incoming calls and directed inquiries to appropriate
departments
Scheduled appointments and coordinated meeting arrangements
Handled emails, documents, and daily office correspondence
Maintained a clean and organized reception area
Provided administrative support including data entry and
documentation
Ensured excellent customer service and smooth front desk
operations.
Company industry:
Investment, Securities & Funds

RECEPTIONIST

January 2026 - Present

NEXUS EQUITY

Dubai, United Arab Emirates

January 2026 - Present

Greeted and assisted clients and visitors in a professional manner
Managed incoming calls and directed inquiries to appropriate
departments
Scheduled appointments and coordinated meeting arrangements
Handled emails, documents, and daily office correspondence
Maintained a clean and organized reception area
Provided administrative support including data entry and
documentation
Ensured excellent customer service and smooth front desk
operations.
Company industry:
Investment, Securities & Funds

Front Desk Officer

January 2026 - April 2026

NEXUS EQUITY

Dubai, United Arab Emirates

January 2026 - April 2026

Greet and assist clients and visitors in a professional and welcoming manner
Answer, screen, and direct incoming calls efficiently
Manage appointment scheduling and maintain office calendars
Handle inquiries and provide accurate information about company services
Maintain organized records, files, and correspondence
Support administrative tasks such as data entry and document preparation
Coordinate meetings and ensure smooth front-desk operations
Maintain a clean, organized, and presentable reception area
Assist internal teams with clerical and office support tasks
Ensure excellent customer service and positive client experience
Company industry:
Investment, Securities & Funds

RECEPTIONIST - CUSTOMER SERVICE

February 2025 - May 2025

GO HOTEL - PHILIPPINES

Tuguegarao, Philippines

February 2025 - May 2025

Delivered warm, efficient guest check-ins and check-outs,
ensuring a smooth arrival experience
Handled reservations, cancellations, and room inquiries
accurately using hotel systems
Resolved guest concerns with a positive, service-focused attitude,
ensuring satisfaction and loyalty
Managed daily front desk reports, guest folios, and billing with
accuracy and discretion
Provided local information, directions, and concierge-style support
to enhanceguestexperience
Supported VIParrivalsandspecial requests with attention to detail
and personalized service
Ensured compliance with hotel safety, privacy, and guest
confidentiality protocols.
Company industry:
Hospitality & Accomodation

RECEPTIONIST - CUSTOMER SERVICE

February 2025 - May 2025

GO HOTEL

Tuguegarao, Philippines

February 2025 - May 2025

Delivered warm, efficient guest check-ins and check-outs,
ensuring a smooth arrival experience
Handled reservations and cancellations accurately using hotel
systems
Coordinated with housekeeping and maintenance to meet guest
needs promptly
Resolved guest concerns professionally, maintaining a positive
and service-focused attitude
Company industry:
Hospitality & Accomodation

RECEPTIONIST

February 2025 - May 2025

GO HOTEL

Tuguegarao, Philippines

February 2025 - May 2025

Delivered warm, efficient guest check-ins and check-outs,
ensuring a smooth arrival experience
Handled reservations and cancellations accurately using hotel
systems
Coordinated with housekeeping and maintenance to meet guest
needs promptly
Resolved guest concerns professionally, maintaining a positive
and service-focused attitude
Company industry:
Hospitality & Accomodation

AIRORT

July 2024 - August 2024

GROUND CREW

Tuguegarao, Philippines

July 2024 - August 2024

Supported smooth passengerflowduring check-in, boarding, and
arrival.
Delivered clear flight updates and boardinginstructions.
Resolved passengerconcernsduring delays with professionalism.
Applied strong communication and effective problem-solving in
high-pressure situations.
Company industry:
Aviation Support Services

GROUND CREW

July 2024 - August 2024

Civil Aviation Authority of the Philipphines

Tuguegarao, Philippines

July 2024 - August 2024

CIVILAVIATION AUTHORITY OF THE
Supported smooth passenger flow during check-in, boarding,
and arrival.
Delivered clear flight updates and boarding instructions.
Resolved passenger concerns during delays with professionalism.
Applied strong communication and effective problem-solving in
high-pressure situations.
Company industry:
Aviation Support Services

GROUND CREW

July 2024 - August 2024

CIVIL AVIATION OF THE PHILIPPHINES

Tuguegarao, Philippines

July 2024 - August 2024

CIVIL AVIATION AUTHORITY OF THE PHILIPPINES
Supported smooth passenger flow during check-in, boarding,
and arrival.
Delivered clear flight updates and boarding instructions.
Resolved passenger concerns during delays with professionalism.
Applied strong communication and effective problem-solving in
high-pressure situations.
Company industry:
Aviation Support Services

Education

St. Paul University System – St. Paul University Philippines

June 2025

June 2025

Diploma, Bachelor of Sciene in Tourism Management

Philippines

Skills

ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
FIELD INSPECTION
Intermediate
FIELD INSPECTION
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROFESSIONAL COMMUNICATION
Intermediate
PROFESSIONAL COMMUNICATION
Intermediate
RESERVATIONS
Intermediate
RESERVATIONS
Intermediate
SERVICE RECOVERY
Intermediate
SERVICE RECOVERY
Intermediate
TOURISM
Intermediate
TOURISM
Intermediate
BILLING
Intermediate
BILLING
Intermediate
CANVA SOFTWARE
Intermediate
CANVA SOFTWARE
Intermediate
CASH HANDLING
Intermediate
CASH HANDLING
Intermediate
CULTURAL SENSITIVITY
Intermediate
CULTURAL SENSITIVITY
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROFESSIONAL COMMUNICATION
Intermediate
PROFESSIONAL COMMUNICATION
Intermediate
TOURISM MANAGEMENT
Intermediate
TOURISM MANAGEMENT
Intermediate
BILLING
Intermediate
BILLING
Intermediate
CANVA SOFTWARE
Intermediate
CANVA SOFTWARE
Intermediate
CASH HANDLING
Intermediate
CASH HANDLING
Intermediate
CULTURAL SENSITIVITY
Intermediate
CULTURAL SENSITIVITY
Intermediate
EMAIL ETIQUETTE
Intermediate
EMAIL ETIQUETTE
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
LANGUAGE INTERPRETATION
Intermediate
LANGUAGE INTERPRETATION
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROFESSIONAL COMMUNICATION
Intermediate
PROFESSIONAL COMMUNICATION
Intermediate

Languages

English
Beginner
Tagalog
Beginner

Training and Certifications

Certifications
NC II in Tourism Promotion NC II in Bread and Pastry Production