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Kateryna Gavrylova,  Property Administrator

Kateryna Gavrylova

Property Administrator·Westend Realty LLC

United Arab Emirates

Master's degree, Management of Foreign Economic Activity

Work experience

Total years of experience: 9 years, 3 months

Property Administrator

June 2019 - March 2020

Westend Realty LLC

Dubai, United Arab Emirates

June 2019 - March 2020

• Managing CEO appointments and booking of the Meeting Rooms.
• Listing, blocking, publishing & republishing properties in CRM.
• Assisting HR Manager with hiring process (searching for the candidates, booking of Interviews, reference check and collecting the documents for visa issuance), processing of documentation for the staffs (NOC, Salary certificate).
• Issuing of Agency Agreements with Developers (Preparing registration forms and providing company documents)
• Prepare weekly / monthly Reports (Achievement, Pipeline, Sales and Leasing transactions)
• Handling Petty cash and stationary requisitions.
• Preparing Power Point Presentation for the Management.
• Maintaining the customer data and leads registration in CRM, assigning them accordingly to the agents.
• Managing Marketing Campaigns’ (leads, feedback reports, preparing the roster for the agents).
• Assisting agents with new listings in CRM “Eveorex ERPOID” (adding new buildings, plots, new property listings, approving them and amendments.)
• Preparing Tenancy Contract, Form I, Contract A (seller), Contract B (Buyer) and Contract F (MOU).
• Managing company accounts in Dubizzle, Property Finder, Trakheesi.
• Monitoring calls tracking, clients inquires and portals (Dubizzle, Property Finder)
• Preparing RERA Permit number (Land, Building, Villa and Unit).
• Arranging RERA Training for the brokers and issuing of Broker cards.
• Asset Management (Issuing of Tenancy contracts / Riders, collect the payments, follow up on bounced cheques, resolve tenants’ complaints)
• Collecting Sales and Lease Transactions from agents.
• Issuing of Sales and Lease request forms for the agents’ commissions.
• Managing of suppliers for brochures, Flyers, Business cards.
• Shipments & City Mail distribution.
• Raising of purchase requisition for departmental requirements.
• Phone calls / Emails.

Company industry:
Real Estate
Job role:
Administration

Administration Officer

October 2016 - May 2019

Tamleek Registration Trustees

Dubai, United Arab Emirates

October 2016 - May 2019

• Scheduled appointments /Phone calls.
• Documents verification with processors and Dubai Land Department
• Collected documents for the transfer (Title Deed, NOC, Passport/visa+ EID, POA, Certificates, etc.)
• Arranged documents legalization and translation as per DLD policy.
• Handled and recorded daily transactions.
• Maintaining database in CRM.
• Assisted sales team in business and events.
• Prepared daily / monthly reports of transactions.
• Sourced and maintained office equipment.
• Handled company email account and online booking.

Company industry:
Social Services
Job role:
Administration

Customer Care Supervisor

April 2014 - September 2016

Kind Care Medical Center

Dubai, United Arab Emirates

April 2014 - September 2016

• Patients registration.
• Promoted clinic services.
• Prepared Reports and statistics as required to the management and marketing.
• Scheduled hospital admissions, tests, scans and outside appointments for the patients.
• Obtained external medical reports as required by medical professionals.
• Handled with Insurances (Direct/ Reimbursement).
• Patient’s inquiries and resolve complains
• Maintained stock of forms and office supplies
• Provide training for new staff.
• Interpreter Russian / English
• Represented Clinic Services on Events and Exhibitions.

Company industry:
Administration Support Services
Job role:
Administration

PATIENT COORDINATOR

April 2012 - March 2014

INTERNATIONAL MODERN HOSPITAL

Dubai, United Arab Emirates

April 2012 - March 2014

• Scheduled appointments / calls.
• Answered patients inquires and resolved complains.
• Provided needful information to the patients.
• Patients Registration.
• Admin work (email, scan, copy).
• Made schedule for the doctors in the system.
• Interpreted from English to Russian.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Secretary

December 2010 - February 2012

Top Modern Dental Clinic

Dubai, United Arab Emirates

December 2010 - February 2012

• Phone calls/ Emails
• Scheduled appointments / doctors.
• Answered patients' inquiries.
• Maintained the reception area.
• Patient registration.
• Admin work (email, scan, copy)
• Billing (Cash/ insurance).
• Reports for CEO.
• Handled Petty cash.
• Maintain office inventory and equipment.

Company industry:
Medical Hospital
Job role:
Secretarial

Education

Zhitomir National Agro ecological University

August 2010

August 2010

Master's degree, Management of Foreign Economic Activity

Ukraine

GPA (rating): Very good

GPA (rating): Very good

Zhitomir National Agro ecological University

August 2009

August 2009

Bachelor's degree, Management of Foreign Economic Activity

Ukraine

Skills

Administration
Expert
Administration
Expert
INTERNET
Expert
INTERNET
Expert
MS Office
Expert
MS Office
Expert
Human Resources
Expert
Human Resources
Expert
Secretarial
Expert
Secretarial
Expert
Customer Service
Expert
Customer Service
Expert
Office Management
Expert
Office Management
Expert
Outlook
Expert
Outlook
Expert
Power point
Expert
Power point
Expert
CRM
Expert
CRM
Expert
Quick book
Expert
Quick book
Expert
Administration
Expert
Administration
Expert
Human Resources
Expert
Human Resources
Expert
Secretarial
Expert
Secretarial
Expert
Customer Service
Expert
Customer Service
Expert
Office Management
Expert
Office Management
Expert

Languages

Ukrainian

Expert

Russian

Expert

English

Expert

Arabic

Beginner

Training and Certifications

Training
“Awareness of the global classification of services” (6/10/2017- 6/11/ 2017)

Hobbies and interests

Listening to music, cooking