Flight Attendant
ETIHAD AIRWAYS
مجموع سنوات الخبرة :0 years, 0 أشهر
Delivered excellent Inflight service consistently in order to meet and exceed passenger expectation;
• Provided consistent personalized service while kept in mind the finer aspects of service delivery to all premium
customers in order to increase customer loyalty;
• Built & maintained excellent relations with VIPs / VVIPs and existing passengers;
• Promoted friendly, efficient customer service and created a warm and welcoming atmosphere for all the
passengers, with the key aim of retaining and attracting the new passengers;
• Checked the passenger cabin for correct location and security of all items of emergency equipment and the visual
serviceability checks of portable emergency equipment and reported to the PIC that these checks have been carried
out;
• Responsibly ensured the cabin crew delivered the high standards of safety, service and the overall inflight passenger
experience;
• Ensured that items of passenger baggage in the passenger cabin were properly secured and stowed in the
passenger compartment approved stowage spaces;
• Maintained high standard of cleanliness and personal appearance in order to promote sense of professionalism and
passenger confidence in crew;
• Promoted a co-operative teamwork environment on board the aircraft with all crew members;
• Drove passenger satisfaction by answering questions and provided solutions to issues raised during flights
promptly;
• Facilitated communication between flight deck and cabin crew prior to and during flights in order to promote
smooth operations;
• Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep
abreast of all new requirements and procedures;
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff while
answered passengers' questions;
• Operated in compliance with all airline and federal aviation regulations to ensure complete compliance with safety
and security procedures;
• Maintained high personal presentation standards that represented the “Etihad Airways” in general.
Provided excellent leadership to all cabin crew in order to elevate their motivation and drive and uphold the
“Ukrainian International Airlines” brand image;
• Ensured effective decision making and maintained the overall passenger experience;
• Acted as a
Held responsibility for performing a wide variety of clerical, technical, administrative, and office duties in support
of the Human Resources Department;
• Promoted the mission, vision, and values of established by “Top Choice” Recruitment Agency;
• Performed administrative work, including scheduling, maintaining files and sorted mail for the Human Resources
department;
• Professionally administered all incoming calls and ensured phone calls were redirected accordingly;
• Assisted the HR Manager with the hiring process, including the submission of job postings online and scheduled
candidate interviews;
• Coordinated logistics for new hire orientations and employee training sessions;
• Made sure that all employee records were accurate and well maintained;
• Assisted with day-to-day operations of the HR functions and duties;
• Maintained operations by following policies and procedures, reported needed changes;
• Processed documentation and prepared reports relating to personnel activities (staffing, recruitment, training,
grievances, performance evaluations etc.);
• Dealt with employee requests regarding human resources issues, rules, and regulations;
• Handled complaints and grievance procedures professionally and within the timely manner;
• Handled any other HR related tasks & duties.