Katherene Joy Basa

Operations & Executive Support Specialist

* Provide executive support to the CEO, including calendar management, meeting coordination, travel arrangements, and confidential correspondence.

* Manage end-to-end investor documentation, KYC verification, and investment agreements while ensuring compliance and accuracy.

* Administer and optimize Zoho CRM and SleekFlow, maintaining data integrity, improving workflows, and supporting system implementation.

* Coordinate with Legal, Finance, HR, Marketing, IT, and external stakeholders to support day-to-day business operations.

* Oversee office administration, vendor management, procurement, facilities coordination, and document control.

* Support HR functions, including recruitment, onboarding, offboarding, employee records, visa processing, insurance administration, and PRO coordination.

* Develop SOPs and streamline business processes to improve operational efficiency and consistency.

* Prepare reports, maintain business records, and support executive decision-making through accurate documentation and operational coordination.

Key Achievements:

* Promoted after taking on expanded responsibilities in executive support, investor operations, CRM management, and process improvement.

* Led the implementation and optimization of Zoho CRM and SleekFlow, improving workflow efficiency and user adoption.

* Served as the primary quality reviewer for investment agreements, ensuring accuracy before Legal approval.

* Recognized by senior management for handling confidential executive, investor, and HR information with professionalism and discretion.