katherine bacalla

CUSTOMER SERVICE ASSISTANT / ( CASHIER)
Emirates National Oil company ( ENOC) LLC.
P.O Box 5589, Dubai UAE
December 20, 2009 at Presents
➢ Acknowledging the customer, smile and greet, give full customer service, offering additional service, promote the company promotions, thanking, and bidding farewell.
➢ Able to operate the cash register, conduct cash and credit sales, refunds, exchanges, and voiding transactions, conduct error corrections and multiple sales transactions, conduct Price Look Up, refresh PLU table and re-indexing files if applicable, and complete shift end and day end reports.
➢ Merchandising of stock according to Planogram. Merchandising of promotions according to retail rocket.
➢ Knowledge of product expiry and shelf life of product.
➢ Able to operate VeriFone Machine, complete shift handover sheet.
➢ Able to handle suppliers and follow correct receiving procedure, use of pricing gun and to price tag products with correct PLU number and price.
➢ Housekeeping, ability to clean and mop the sales area floor, store room area and sidewalk, clean restroom, clean the gondolas and merchandise, clean food bench, including equipment, cleaning chillers and freezers, and refill juice machine.
➢ Knowledge of Customer complaint handling procedure.


JOD DESCRIPTION:
Primary function will be plan and perform sales marketing efforts. This activity will be done using all principle of good salesmanship, including personal client visits, telephone selling, group selling, plus participation in technical and professional associations. Responsible for developing complete proposals for the company services in conjunction with the operations department stall and/or Corporate staff.

 Acknowledging the customer, smile and greet, give full customer service, offering additional service, promote the company promotions, thanking, and bidding farewell.
 Able to operate the cash register, conduct cash and credit sales, refunds, exchanges, and voiding transactions, conduct error corrections and multiple sales transactions, conduct Price Look Up, refresh PLU table and re-indexing files if applicable, and complete shift end and day end reports.
 Merchandising of stock according to Planogram. Merchandising of promotions according to retail rocket.
 Knowledge of product expiry and shelf life of product.
 Able to operate VeriFone Machine, complete shift handover sheet.
 Able to handle suppliers and follow correct receiving procedure, use of pricing gun and to price tag products with correct PLU number and price.
 Housekeeping, ability to clean and mop the sales area floor, store room area and sidewalk, clean restroom, clean the gondolas and merchandise, clean food bench, including equipment, cleaning chillers and freezers, and refill juice machine.
 Knowledge of Customer complaint handling procedure.

FITNESS FIRST CEBU ( SALES MEMBERSHIP CONSULTANT)
4th flr, Ayala Center Cebu
March 24, 2009 to May 13, 2009
➢ The sales Membership Consultant promote the club and company. Introducing prospect to the joys of fitness and maintaining a positive member experience, always on the look for opportunities to gain new members and elevate service levels. Build a network of contacts through prospect and referrals. Develop and maintain relationships with current members on a name to name basis. Handle member complaints and resolve issues promptly.
Work experience 2

CLARIDGE HOTEL ( DUBAI) (WAITRESS)
Fish Around About, Deira Dubai, UAE
March 24, 2007 - March 30, 2008
➢ Responsible for coordinating entire station and communicating with front and back of the house personnel to provide a dining experience that meets or exceeds guest expectations. Processes guest orders to ensure that all items are prepared properly and on a timely basis.


Work experience 3

LAGUNA GARDEN CAFÉ ( Cashiers and Waitress)
Cebu City, Philippines
January 24, 2002 - March 13, 2005
➢ I work as a cashiers and waitress at the same time, performs a variety of duties relating to restaurant, service including greeting and servicing customer, cold food preparation, stocking counters and steam table, and maintaining sanitation standards. Responsible customer service is a major component of this position.


Current Position