KATHERINE BARCIAL

Welcomed new members and arranged excursions based on their preferred dates. Organized schedules in Excel and provided daily reminders via phone and WhatsApp. Coordinated with partneragencies to confirm bookings and ensure smooth operations. Managed transportations, including airport transfers and hotelsarrangements. Assisted members and guests with check-in, room allocation, and explained reservation benefits. Supported restaurant bookings and overall guest experience. All confirmed activities have been sent to the members via Outlook email and WhatsApp for their reference.

Greeted and welcomed patients upon arrival, ensuring a smooth check-in and check-out process. Managed appointments, handled inquiries via phone, messages, and in person, and provided accurate information in a timely manner. Processed payments, maintained patient records with strict confidentiality, and coordinated with dentists and staff to ensure efficient patient flow. Maintained a clean, organized reception area while delivering excellent customer service to enhance patient satisfaction and clinic reputation.

Greet and welcoming the customer when entering and leaving the store. Manage transactions with the customer using POS. Scan goods and ensure the pricing is accurate. Collect payments whether in cash or credit. Issue receipts in any transactions. Redeem stamps and coupons. Cross-sell products and introduce new ones. Resolve customer complaints, guide them, and provide relevant information. Maintain clean and tidy the checkout counter. Tally money in the cash box at the beginning and end of each work shift.

APOSTILE DEPARTMENT - Received documents from counter personnel, ensuring completeness, accuracy, and proper organization before forwarding to the encoding department. Applied sticker codes and gold seals for verification, submitted documents to the supervisor, and ensured timely release. Verified that official receipt numbers matched the corresponding documents to maintain accuracy and compliance.

PASSPORT DEPARTMENT - Respectfully greeted applicants and received their applications, ensuring all documents were signed and payments completed. Accurately encoded applicant details, verified signatures, and reviewed each application to prevent errors before compiling and submitting them to the supervisor.

Posted job vacancies on job sites and social media, conducted phone screenings, and scheduled interviews for qualified candidates. Performed initial interviews, assessed skills through testing, and endorsed candidates to managers for final selection. Coordinated medical examinations and onboarding, conducted employee orientations, and prepared HR reports. Maintained and updated employee records, processed payroll data, and provided administrative and secretarial support while ensuring confidentiality of all HR information. Continuously enhanced HR knowledge through workshops and self-learning.