Flight Attendant
Gulf Air
مجموع سنوات الخبرة :18 years, 9 أشهر
•Direct and assist passengers in the event of an emergency, such as directing passengers to evacuate a plane following an emergency landing.
•Announce and demonstrate safety and emergency procedures.
•Walk aisles of planes to verify that passengers have complied with federal regulations prior to take-offs and landings.
•Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
•Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
•Prepare passengers and aircraft for landing, following procedures.
•Determine special assistance needs of passengers.
•Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
•Reassure passengers when situations such as turbulence are encountered.
•Inspect passenger tickets to verify information and to obtain destination information.
•Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, and/or schedules.
•Assist passengers while entering or disembarking the aircraft.
•Inspect and clean cabins, checking for any problems and making sure that cabins are in order.
•Greet passengers boarding aircraft and direct them to assigned seats.
•Conduct periodic trips through the cabin to ensure passenger comfort, and to distribute reading material, headphones, pillows, playing cards, and blankets.
•Take inventory of headsets, alcoholic beverages, and money collected.
•Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.
•Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.
• Maintains a Guest focus while performing duties
• Assumes 100% responsibility for quality guests’ experience
• Take orders from guests and beverage orders from servers.
• Prepare and serve alcoholic and non-alcoholic drinks consistent with the Restaurant’s standard drink recipes.
• Learns the names and personally recognize our regulars.
• Record drink orders accurately and immediately after receipt into the register system.
• Accept guest payment, process credit card charges and make change (if applicable).
• Wash and sterilize glassware.
• Prepare garnishes for drinks and replenish snacks for bar patrons.
• Maintain bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages.
• Clear and reset tables in bar area.
• Present drink menus, make specific recommendations and answer questions regarding beverages.
• Maintain cleanliness in all areas of the bar including counters, sinks, utensils, shelves and storage areas.
• Receive and serve food orders to guests seated at the bar.
• Report all equipment problems and bar maintenance issues to bar supervisor.
• Assist the restocking and replenishment of bar inventory and supplies.
• Thank guests for their visit and invite them to return.
• Attends all scheduled employee meetings and brings suggestions for improvement.
• Notify manager-on-duty any time a guest is not IOO% satisfied with their experience
• Responsible for Guest / table satisfaction
• Sole responsibility for all Guest requirements, including F & B orders and recommendations
• Guest meet, greet and escort
• Arranging guest requirements with in-house concierge
• Restaurant section manager responsibility
• Responsible for management of waiters & waitress in section
• Ensure all section team members fully memorize menus, beverages and accompaniments
• Event organisation assistance
• Reasonability for team function / events briefing’s
• Handling Guest payments and membership charging transactions
• Responsible for Restaurant set up and clear down
• Bar assistance as and when required
• Staff scheduling assistance
• Restaurant administration assistance
• Operating Jonas electronic till system
• Back of House assistance duties, including bar management and
• kitchen supervision
• Customer order request handling
• Delivery of Customers orders
• Reservation taking phone and in person
• Operating electronic till system
• Handling Customer transactions, payments etc
• Operational set up including money requirements
• Dealing with customer complaints and Queries
• General day to day administration
• Beginning and end of day money reconciliation
• Staff scheduling duties
• Back of House assistance duties, including bar management and kitchen supervision
• Production of computerised documentation, letters, fax’s, invoicing, stock control, stock replenishment
• Liaison with clients via the telephone, letter, e-mail and fax
• Sales Marketing
• Meeting minutes
• PA Duties
• All aspects of office work
This exciting course has been designed to prepare individuals for employment and/or career development opportunities. The course investigates different types of business activities, what they are trying to achieve and what others expect of the business. You will also look at managing money and will also investigate setting up a new business and effective customer services. A range of communication skills including verbal, written, presentation skills and communication for meetings will be developed. In addition, you could carry out one day per week work experience. Assessment: The course consists of six units of study in the form of assignments. These include: CORE UNITS Introduction to Business Activity Expectations and influences Financial Control OPTIONAL UNITS (3 to be studied) Communication Customer Services Starting up a New Business Business Online Working Conditions Business Administration All units are assessed through assignments and there are no exams in the programme. On completion of the course you can achieve a Pass, Merit or Distinction grade and the qualification is equivalent to achieving A*-C grades in 4 GCSEs. Skills & Attributes needed to succeed: Ability to manage own roles and responsibilities Working in a team Motivation Organisational skills Good interpersonal skills Problem solving skill
The following GCES exams were taken and passed: •English •Maths •Science •Food technology •Music •Physical education •Humanities •Leisure and tourism •ICT •Level one Key skills in adult literacy