Kathleen Cassandra Emborgo

 Provided operational and administrative support for customer service functions in a fast
paced events environment at Dubai World Trade Center
 Selected to support operations for Beauty World 2025, one of the largest international
beauty exhibitions in the UAE, coordinating customer service requirements and ensuring
seamless communication between event organizers, exhibitors and internal teams
 Managed 150+ daily email communications, ensuring 24-hour response compliance and
improving internal response efficiency with the help of Microsoft teams
 Liaised between event organizers and internal departments to support events requirements
address complex inquiries and resolve operational issues
 Prepared technical manuals and operational documentation to standardize procedures and
improve team efficiency
 Coordinated on-site support during build-ups and shows to ensure seamless execution.
 Supported operations with 5000+ attendees, ensuring smooth customer service coordination
and issue resolution

 Provided comprehensive administrative support and coordination
 Managed multi-channel correspondence systems (phone/email) and served as the
professional front-desk presence for 4 years, ensuring timely and professional
internal/external communication.
 Managed office requirements for all departments while supporting administrative functions,
logistics operations, and accounts receivables
 Supported diverse departments, handling medical claims, and coordinating
DEWA/telecommunications matters across all Reda group companies.
 Revamped filing systems and documentation protocols for utility bills and shipment invoices,
significantly improving retrieval efficiency and ensuring strict audit compliance.
 Spearheaded office supply procurement and vendor management; prepared LPOs to optimize
procurement workflows
 Delivered executive support to C-suite leadership (MD, RGM, FD) managing schedules, handling
personal/professional administrative needs
 Coordinated travel arrangements and meeting schedules for leadership teams
 Directed end-to-end logistics operations including shipment booking, customs documentation
(airway bills, invoices, packing lists), and tracking. Developed standardized sample shipment
guidelines to ensure regulatory compliance and on-time delivery.
 Addressed import/export courier queries and developed sample shipment guidelines to
ensure on-time delivery and regulatory compliance
 Negotiated and maintained exclusive corporate courier rates for over a decade, successfully
reducing logistics expenditures by approximately 18%.
 Oversaw petty cash reconciliation and expense tracking, ensuring accurate financial reporting
and adherence to budget guidelines.
 Assisted the finance department by managing accounts receivables functions via CRM systems
and Excel tracking; facilitated payment follow-ups and account reconciliation to ensure
accurate cash flow.

 Coordinated travel arrangements, visa processing, and scheduling for executives, pilots and
students
 Managed email communications and filing systems to maintain efficient office operations
 Maintained accurate records using Tally ERP and supported administrative reporting
 Facilitated ground school testing and prepared training materials/checklists for student pilots.
 Prepared training materials, student documentation and operational checklist
 Established and maintained organized filing systems for efficient record-keeping.
 Coordinated bank-related transactions ensuring accuracy and compliance.
 Supported marketing efforts through coordination of promotional materials

 Managed end-to-end after-sales service functions including account updates, service
modifications, billing adjustments and customer support for in-house clientele
 Served as primary point of contact for inbound customer inquiries, resolving issues related to
service delivery, account status, product functionality in a timely manner
 Reviewed and processed customer documentation, ensuring accuracy for account activation,
service changes and compliance requirements
 Provided product and service recommendations based on customer needs
 Maintained accurate inventory records and coordinated stock movement and supported
internal tracking system
 Ensured strict compliance with company policies, documentation standards and regulatory
guidelines across all customer interactions
 Collaborated with internal departments including sales, fulfillment and billing to resolve
complex customer cases and streamline service workflows.
 Documented customer interactions and service outcomes in CRM systems, maintaining
detailed records for reporting and continuous improvement