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Kathlene Anne Cruz, Tax Officer

Kathlene Anne Cruz

Tax Officer·Planet Tax Free LLC

United Arab Emirates

Bachelor's degree, Bachelor of Science in Nursing

Work experience

Total years of experience: 8 years, 5 months

Tax Officer

December 2018 - Present

Planet Tax Free LLC

United Arab Emirates

December 2018 - Present

Validate and process the refund of the passengers. Providing a best customer service. Managed passengers’ concern and inquiries.
•Check the items purchased by the passengers as required by the system
•Inform the passenger for the mode of refund

Legacy Smart
Company industry:
Business Consultancy Services
Job role:
Accounting and Auditing

Receptionist

May 2017 - November 2017

May 2017 - November 2017

Assist HR in processing the visa of the newly hired employee, documentation and their exits. Handles employees concern upon hiring and visa process.
•Answer all incoming calls and transfer to the concern department or person
•Make outgoing call and make sure the reception area is clean and presentable
•Updating HRMS
Job role:
Customer Service and Call Center

Customer Service Representative

June 2014 - July 2014

Teleperformance

Philippines

June 2014 - July 2014

Answer all incoming calls and assist customer’s concern, take note on how the customer is assisted and the resolution of customer’s concern.
•Provide information to the customer about the monthly bill they received (credits, balance and proration of the bill).
•Meet monthly quotas / stats
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Data Encoder

January 2011 - February 2011

Source Corp

Philippines

January 2011 - February 2011

Encoding and filling all fields in medical record. Ensuring accuracy of all the details entered in the medical forms.
•Meet daily quotas need to encode.
•Taking other duties and responsibilities.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Administration

Education

Bataan Peninsula State University

March 2010

March 2010

Bachelor's degree, Bachelor of Science in Nursing

Philippines

Nursing

January 2010

January 2010

Bachelor's degree,

in

Skills

CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
DOCUMENTATION
Beginner
DOCUMENTATION
Beginner
HIRING
Beginner
HIRING
Beginner
HUMAN RESOURCES
Beginner
HUMAN RESOURCES
Beginner
RECEPTIONIST
Beginner
RECEPTIONIST
Beginner
BALANCE
Beginner
BALANCE
Beginner
FILE MANAGEMENT
Beginner
FILE MANAGEMENT
Beginner
FORMS
Beginner
FORMS
Beginner