kathrina sultan

• Identify business opportunities and target markets • Make initial customer contact through visits or calls • Identify each potential customer’s needs • Formulate business proposals according to customers’ business needs • Negotiate prices and variations in prices and specifications • Manage account management and expansion activities • Develop new opportunities and close existing ones • Build meaningful relationships within the company and outside • Develop detailed territory plans • Ensure appropriate and timely delivery of service and products • Follow up on service and / or product once the delivery has been made • Research market trends and products • Arrange meetings with potential clients • Challenge objections in order to get the customer to buy a product • Record sales information and maintain customers’ records • Make rapid calculations of costs in order to provide temporary quotations • Prepare sales reports by analyzing and summarizing information • Review self sales performance with a view to improve it

• Manages staff • Serve visitors by greeting, welcoming, directing and announcing them appropriately • Answer, screen and forward any incoming phone calls while providing basic information when needed • Accepting bookings over the phone • Managing schedules and customers appointment • Receive and sort daily mail/deliveries/couriers • Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges) • Update appointment calendars and schedule meetings/appointments • Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc. • Ensures and checking cleanliness of facilities • Manages stocks and inventory • Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display and stock rotation • Responsible on daily incomes • Handling cash and POS • Compute charges for merchandise or services and receive payments. • Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers • Retail Transactions • Maintain clean and orderly checkout areas. • Resolve customer complaints. • Selling products, services and promotion • Recommend and provide advice on a wide variety of products and services. • Responsible on customers concern • Responsible on banking, withdrawal and deposits money • Responsible on owner’s scheduled meetings and appointment • Doing papers works and reports • Answer customers' questions, and provide information on procedures or policies