Organization Development Consultant and Executive Coach
Aquiline Business Coaching
Total years of experience :18 years, 2 Months
I offer executive coaching and training to help improve employee engagement and leadership development
Website : www.aquilineforleaders.com.au
- Management of radio station operations, acquittals, member management, quality and training
- Management of store operations and staff members in absence of Store Manager
- Opening and closing of store, managing registers, stock, customer service, daily reports, etc.
Facilitate, promote and deliver training courses for tour guides, safari guides, concierge, and hospitality professionals
Reported to: Director of Training Solutions, DTCM
Designed, developed, delivered and assessed hospitality, tourism and human resource management subjects for Bachelor and Master level students.
Reported to: Program Leader- Hospitality and Tourism
Oversaw the complete learning and development function for City Seasons Hotel, Dubai is a four star deluxe property with 180 rooms (130 employees) and City Seasons Suites, Dubai, a property comprising 94 luxury suites (90 employees).
Reported to: Managing Director (Operational level), Director of Human Resources (Administrative Level)
Oversaw the complete learning and development function for City Seasons Hotel, Dubai is a four star deluxe property with 180 rooms (130 employees) and City Seasons Suites, Dubai, a property comprising 94 luxury suites (90 employees).
Oversaw the complete training and development function for the hotel
Reported to - General Manager
Oversaw the training and Human Resources function for the hotel
Reported to - General Manager
Coordination of Training and development for all Management Employees
Training Need Analysis
Wrote Human Resources Policies and Procedures for the department
Nominated as an internal auditor ( ISO and OSHAS) and ISO coordinator for the HR Department
Management of new employees
Awards Management (Ex: Long service Awards)
Authorised to sign on behalf of the HR In-charge in case of his absence
Coordinated with the Marketing Manager, Customer care manager on a day to day basis
Monitored executives and accounts executives on a day to day basis.
Interacted constantly with dealers, was authorized to accept/ reject customer applications from them and took decisions on their payments
Spoke to prospective customers over the phone, verified their details and discussed the terms of agreement with them.
Ensured proper installation of security panels in the customer’s premise and reported any irregularities to the Manager- Customer Care.
Published: https://www.inderscienceonline.com/doi/abs/10.1504/IJKMTH.2020.114288