Salesforce Analyst/Developer
The London School of Economics and Political Science
مجموع سنوات الخبرة :25 years, 0 أشهر
LSE) is one of the foremost social science universities in the world. Its research and teaching span the full breadth of the social sciences, from economics, politics and law to sociology, anthropology, accounting and finance.
•Responsible documenting business/functional requirements, process modelling, based on information gathering sessions with stakeholders.
•Implement new enhancements and improvements to Salesforce while maintaining user roles, security profiles and developing operation processes with the Salesforce platform and documenting all changes as well as providing best practices to all users to maintain high data quality.
•Salesforce administration and day to day support for business.
•Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules.
•Custom developed with visualforce and apex to provide to improved and provide additional non-standard functionality within the system.
•Created custom Reports based on business needs and associated them to Dashboard.
•Built custom Reports and Dashboards to monitor Data Quality and Integrity and used Data Loader for Data Import.
Virgin Atlantic is UK's second largest carrier, flying from London to many of the world's major cities including New York, Los Angeles, Hong Kong, Delhi and Johannesburg.
•Analyse business processes for two divisions in the organization.
•Design and developed custom solution for Cargo division.
•Created various Custom objects and fields to meet Cargo sales process requirement.
•Configured lightning UI for system users and developed lightning components to meet the requirements of cargo sales process.
•Data Management- Clean up, de-duplication, merging of records and importing data.
•Developed Unit test class and worked to improve code coverage.
•Developed Apex Classes & Triggers to implement business logic as per the requirements.
•Created data flow diagrams and process flow diagrams to facilitate better system understanding.
•Performed data migration from legacy system to Salesforce.
•Create Dashboard reporting for the Senior Management team.
Display data helps retailers optimize revenues and margins by improving the customer experience at the shelf edge where most purchasing decisions are made. Our Electronic Shelf Labels (ESLs), with the option of integrated Bluetooth, enable retailers to achieve unprecedented agility.
•Identifying client work practices and understands the nature of their businesses to properly define needs to customise Salesforce.
•Solution design to enhance customer support (Service Cloud).
•Designed Workflows, record type and developed triggers and class in Apex for entitlement and case management.
•Enhance SFDC application as required by business users.
•Integrate license data from license server to be sync and appear at account level in Salesforce with Talend tool.
•Integrated Salesforce with JIRA system.
•Create Dashboard reporting for the Senior Management team.
IRIS is the UK's market leader provider of business critical software and accountancy solutions for accountants in business and practice.
•Gather and documented functional/technical requirements and assisted in the development of marketing team business processes.
•Prepared data migrations plan across CRM systems.
•Configuration and administration of Salesforce.com and Marketo systems.
•Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules.
•Extending Marketo with SOAP API and web hooks to integrate with internal systems.
•Recommended, designed and implemented a Marketing process in Salesforce and other CRM to automate communications between Sales and marketing, associate campaign influence to opportunities for ROI reporting, and to provide real time status on campaign members.
•Re-Design Salesforce Triggers based on a trigger re-consolidation framework and increase the code test coverage up to 95%.
•Analyse and improved data quality and processes to improve quality of leads and reduce the lead processing time to sales team.
•Developed Qlik app's to report on email engagement, campaign performance, and systems health.
•Use of SOQL and SOSL to query and search standard, custom and external custom objects,
use APEX to create and modify existing classes, triggers, email scheduler, batch and queue- able classes.
Supports a portfolio of clients with responsibility for the design and delivery of innovative Salesforce solutions, using skills in business analysis, process analysis, project management, configuration and solution design. Builds strong relationships with clients to understand their business objectives and transform them into effectively delivered Salesforce solutions.
•Meets with clients to analyse their requirements, prepare functional specifications and determine the project scope.
•Identifies client work practices and understands the nature of their businesses to properly define needs and customise Salesforce solutions.
•Maintains an effective client follow-up system to ensure that clients are contacted in regards to project progress and overall satisfaction.
•Coordinates and executes client training and performs activities including report building, data quality and new integrations.
•Implemented various requirements using Apex Classes, Triggers and Visual force pages such custom email notification, dynamic search and display of various items.
•Extensive experience of customising and implementing standard objects, custom objects, workflow setup, approval process and validation rules.
•Reviews, analyses, and evaluated business systems, processes and user needs, including application configuration and data migration.
Key Projects:
•CrmStorm /Click Back (Market Research Company) - Provided technical advice, customized and configured sales cloud to allow client to manage and receive greater business intelligence on their customers.
•Small Charities Coalition - Managed all Sales force administration and development activities in accordance with client needs; working closely with stakeholders and assessing user requirements; preparing functional and non-function specifications, and analyzing business needs.
Senior member of the project team responsible for the development of project strategy and the implementation plan for customers; dealing with any enquiries and technical issues, and managing system releases from requirements to production deployment.
•Managed implementation projects, which involved project planning and managing scope, risks and technical issues.
•Identified solution providers and organised PoC presentations to form part of the solution selection process.
•Reviewed project costs against budget allocation in order to ensure that projects costs remained within budget.
•Served as single point of contact with customers and partners for tracking and updating project issues, risks and change controls.
•Produced project status reports and resolved day to day issues with an emphasis on agile methodology.
Responsible to support Qlik business functions with various aspect of Salesforce that involves requirement gathering, design, development, implement and roll out of projects with various degree of complexity.
•Responsible for end-to-end implementation 4 key strategic projects.
•Experience of working with Salesforce org which include 2000+ user base supporting 30, 000 customers and 1800 partners.
•Responsible for project scoping and execution of projects.
•Responsible documenting business/functional requirements, process modelling, use case creation and prototype based on information gathering sessions with stakeholder and technical teams.
•Works collaboratively with stakeholders and cross-functional team to determine required resources and create realistic project delivery timelines.
•Received appreciation/awards on project for excellent project delivery and client engagement.
•Develop and maintain effective working relationships at all levels of the organisation.
•Expert in administration, customisation, implementation, design and development (with VF and Apex) in Salesforce.
•Developed tool using APEX and VF pages to automate salesforce instance or environment refresh.
Key Projects:
Salesforce Communities (Service) - Custom developed support platform which is very intuitive and self-serve to serve Qlik customers and partners.
•Lead team of 8 developers/consultants.
•Managed day to day team activity and aligned to agile sprint planning, presented each sprint out come to senior stakeholders.
•Ensure that development project meet business requirements and goals, fulfil end-user requirements, and identify and resolve systems issues.
•Migrated data with Salesforce instance via the APEX Data Loader/ Dataloader.io.
•Set-up and configured Salesforce communities and developed core functionality around case management and entitlements.
•Performed customizations and configurations of SFDC objects, page layouts, workflows, data fields.
•Build and maintain effective vendor relation.
•Acts as the liaison among the stakeholders to elicit, analyse, document, communicate and validate business and system requirements.
•Prepared strategy for UAT session, deployment and roll out.
•Developed SOQL and SOSL queries for data management and reporting purposes;
•Authored 20 APEX classes, 30 triggers, 10 visual force pages.
•Create workflow rules and defined related tasks, email alerts, field updates to implement
business logic.
Partner Portal (Sales) - Project scope was to revamp program to support partners and salesforce automation.
•Lead and facilitate sessions (client workshops) to gather, define, and document business requirements.
•Architected solution and documented functional and detail technical design.
•Acts as the liaison among the stakeholders to elicit, analyse, document, communicate and validate business and system requirements.
•Apply proven technical, communication and problem-solving skills, and knowledge of best practices to guide the development team.
•Developed solution prototype for proof of concept and presented to senior stakeholders.
•Performed customizations and configurations of SFDC objects, page layouts, workflows, data fields, reports and dashboards.
Secondary School Certificate,