People Officer
Cathay Pacific Airways
مجموع سنوات الخبرة :15 years, 6 أشهر
Provide recruitment process and administration tasks for departmental heads for internal and external candidates in selecting the best suitable candidates, Assist with recruitment processes to enable selection of “best” applicants. new staff orientation followed by associated administration tasks.
•Support Cathay Pacific Company culture through emphasizing quality, continuous improvement, and high performance, provide advice, assistance and support to Department Head
•Overseeing all administration responsibilities for Cathay Pacific Staff based in UAE
•Ensure fair and consistent implementation of corporate personnel policies, practices and procedures. Develop and review local policies as required (COS - Conditions of Service)
•Monitor the operation of ‘Performance Management’ and work on improvement systems.
•Monitoring the Medical Insurance scheme on regular basis. Oversee the overall management of medical insurance benefits for all staff and dependents (including sourcing of suitable insurance providers).
•Prepare timely renewal of labour contracts and employment visa.
•Liaise with Finance department regarding payroll and if any adjustments required, Salary letters etc, processed HR/Admins related tasks through financial system SAP.
•Ensure the HR Admin System - People CX is maintained in a timely manner. The employee records in PCX is up to date, hence ensuring that the staff are able to avail of all self-service functions (e.g. leave application, appraisal, iJourney- staff travel benefits)
•Ensure employee safety, welfare and wellness. Encourage the use of EAP. Playing a key role to ensure the health and safety of staff is taken care of - i.e. first aid training, safe workplaces, fire and casualty preparedness, EAP provision, etc.
•Provide administrative support to Country Area Manager, Middle East.
•Ensure the BCP (Business Continuity Planning) is in place for maintaining staff records.
•Create opportunities for staff engagement and oversee the overall execution of staff events.
•Assist Service delivery of benefits to Cathay Pacific and GSA staff.
•Handling Adhoc & planned Leave Administration on daily basis. Monitor the Performance Appraisal process of CX staff.
•Execution & Maintenance of Employee letters for visa, bank, Probation, Resignation, Employment letters etc
Providing a dedicated recruitment service to assigned departments and the Recruitment team within the Emirates Group in the recruitment process writing/ gaining approval for Internal Vacancies, short listing applications.
•arranging interviews, conducting tests for specific range of candidates, correspondence with line departments/ candidates, briefing candidates/ recruits on pre and post joining formalities, answering all queries raised by candidates and line departments on immigration, labour law company policies procedures at all stages of the pre and post joining processes.
•Played a key role in Executing/operate HR Recruit/HRMS extensively during different stages of the joining /post joining process.
•Responsible for selecting and setting up pre- selection interviews meeting eligibility criteria drawn out by the Line Manager.
•Solely handled recruiting temporary staff for all Emirates Airline offices located in Dubai.
•Liaising with all ground arrangements for interview candidates i.e. staff travel department for ticket authorization/ Marhaba for Meet and greet services / Central Service Dept airport pick up /Hotels or Accommodation department for candidates’ accommodation, visa services department in arranging for visit / transit / tourist visas for overseas candidates.
•Liaising with Hotels /Accommodation for interview candidates before their arrival, post Joining, liaising and receives pre and post joining documents from recruits and ensure that it meets the criteria /pre joining conditions.
•Supported the recruitment team i.e. H.R Specialists, Psychologists, training and Recruitment Managers
Recruitment Coordinator
Emirates Airlines, Dubai, UAE
Duties/Contributions:
• Providing a dedicated recruitment service to assigned departments and the Recruitment team within the Emirates Group in the recruitment process writing/ gaining approval for Internal Vacancies, short listing applications.
• arranging interviews, conducting tests for specific range of candidates, correspondence with line departments/ candidates, briefing candidates/ recruits on pre and post joining formalities, answering all queries raised by candidates and line departments on immigration, labour law company policies procedures at all stages of the pre and post joining processes.
• Played a key role in Executing/operate HR Recruit/HRMS extensively during different stages of the joining /post joining process.
• Responsible for selecting and setting up pre- selection interviews meeting eligibility criteria drawn out by the Line Manager.
• Solely handled recruiting temporary staff for all Emirates Airline offices located in Dubai.
• Liaising with all ground arrangements for interview candidates i.e. staff travel department for ticket authorization/ Marhaba for Meet and greet services / Central Service Dept airport pick up /Hotels or Accommodation department for candidates’ accommodation, visa services department in arranging for visit / transit / tourist visas for overseas candidates.
• Liaising with Hotels /Accommodation for interview candidates before their arrival, post Joining, liaising and receives pre and post joining documents from recruits and ensure that it meets the criteria /pre joining conditions.
• Supported the recruitment team i.e. H.R Specialists, Psychologists, training and Recruitment Managers.
Oversaw the quality of survey of continuous research projects on a day-to-day basis by supervising the fieldwork.
•Overseeing data capture, data cleaning, running analysis and putting presentations together with the aim of assisting in the production of accurate/timely results. And provided support on ad hoc projects, by assisting in the set-up of questionnaires and analysis.
•Played a key role in setting up a questionnaires and analysis on market research.
•Facilitated market analysis on a monthly/quarterly basis.
•Played a key role in organizing educational institutions to bring together part-time manpower and train them in conducting face-to-face interviews and delegate administrative tasks (i.e. data capture).
•Creating online marketing research campaigns to attract new customers for surveys
•Analyze data on SPSS/Excel and chart the results, so as to facilitate the preparation of reports in an accurate and timely manner, and enhancing the Market Research Intranet site by ensuring that the information remains both useful & up
Provided a full secretarial and administrative service to the Manager and additional secretarial assistance and support to other department staff as necessary for interviews & generating reports.
•Undertaking a variety of administrative routines and /or ad hoc exercises within guidelines such as complimentary letters, Mabrouk awards, medical referrals, disciplinary letters and follow up appointments.
•Co-coordinating scheduling travel arrangements, arranging internal and external meetings, and assembles appropriate material for the meetings/conferences, recording and filing systems.
’ has provided me a vast interface with internal and external functions for management of the cabin crew. With more than 400 cabin crew to be monitored closely on a daily basis, the job demands good analytical and problem-solving skills, an astute eye for detail apart from good communication skills and ability to work with tight deadlines
Internal Audit Officer
Emirates Airlines, Internal Audit Department, Dubai, UAE
Duties/Contributions:
•Generating & Analyzing on MCUFs sold out of fifteen countries like Canada, Germany, India, Singapore, UAE etc,
•Performing Fare Check for Colombo and Male (MCUF Fares) sales versus collection check on various EK Location of Dubai.
•Checking for credit sales, ID, credit limits, authority letters, expense tickets etc.
•Assisted Managers in generating and provided data from different departments.
•Played a key role in meeting daily targets on Audits vs sales versus collection check.
•Performed and executed RAPID to track tickets issued by MARS by matching CSR with the Rapid Sales.
•Assisted the Manager in preparing presentations during monthly business review.
Prepared all memoranda, and all other written communication.
•Performed administrative duties associated with scheduling and coordinating meetings and planning events.
•Attend functions to ensure satisfactory outcome and record minutes and summarize for typing and distribution, Maintaining staff attendance and leave records.
•Responsible for data entry and general letters to clients.
•Responsible for handling customer complaints and enquires.
•Assisted Senior Supervisors in field operations and planning events.
•Played a key role in meeting daily targets by managing and administering project sample.
•Pre-tested upcoming project studies and provide constructive feedback
•Monitored the progress of all customers, provided feedback and reviewed job status to ensure productivity and job satisfaction.
•Designed and conducted quality improvement workshops for interviewers, ensuring a high level of standard in data collection
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