Kavishree Karthigeyan

• Successfully managed leads from the Business Intelligence team, converting prospects into loyal customers.
• Maintained comprehensive databases for prospective orders and customer inquiries, enhancing data accessibility.
• Processed accurate customer quotations across both retail and institutional segments, ensuring timely responses.
• Ensured precision in quotations, including pricing, delivery timelines, specifications, and commercial terms, resulting in increased customer satisfaction.
• Utilized quotation and pricing systems to meticulously verify item codes, quantities, and rates prior to submission, minimizing errors.
• Coordinated urgent quotations effectively, demonstrating strong organizational skills and responsiveness to customer needs.

• Engaged with potential clients through strategic calls, messages, and emails to drive interest and inquiries.
• Analyzed customer requirements and effectively guided them through the sales funnel to enhance their purchasing journey.
• Cultivated strong client relationships, resulting in improved conversions and higher retention rates.
• Utilized CRM platforms like Kylas CRM and GoHighLevel to manage and update leads efficiently.
• Monitored sales pipelines, customer interactions, and follow-up schedules to ensure timely communication.
• Collaborated with sales teams to coordinate consultations and optimize conversion opportunities.
• Contributed to lead generation initiatives, enhancing the overall business development strategy.

• Leveraged sourcing strategies to identify and engage potential clients, enhancing business opportunities.
• Streamlined communication processes with stakeholders, ensuring alignment and clarity in project objectives.
• Developed detailed reports and presentations to support business proposals and quotations.
• Coordinated cross-functional teams to facilitate effective project execution and client onboarding.
• Utilized CRM tools to manage client relationships and track engagement metrics for improved follow-up strategies.
• Fostered strong relationships with clients, contributing to increased satisfaction and repeat business opportunities.

• Cultivated robust customer relationships through proactive and strategic communication, enhancing client loyalty.
• Addressed customer inquiries effectively, ensuring a seamless service experience that led to increased customer retention.
• Collaborated with cross-functional teams to guarantee timely deliveries, resulting in heightened customer satisfaction and repeat business.
• Leveraged insights from client interactions to identify new business opportunities, contributing to revenue growth.
• Utilized negotiation skills to provide tailored quotations, aligning customer needs with company offerings for optimal results.