Kavitha Nair

Administrator/ Dept Focal point - Corporate Planning
Major activities/achievements were:

• Back office operations and management using support staff
• Manage and coordinate various vendors and suppliers of office equipments
• Arrange travel and accommodation for all staff
• Document update and permission controls on sharepoint
• Calendar management of the CPRO (Chief Planning and Risk Officer) and his team
• Organising Weekly and other meetings related MLT (Management Leadership Team)
• Documentation and preparation of quarterly/ monthly and yearly reports
• Organise and retrieve data from SAP. Access appropriate data files and update records accordingly in SAP
• Organise appropriate files/ documents on sharepoint with the required permissions for each document/ library.

Customer Service Executive, Qatar Branch
Major activities/achievements were:

• Develop an in-depth knowledge of the products, their features, technology platforms used, pricing details and competitor information.
• Maintain a focus on key account opportunities
• Follow up with customers on a daily basis for invoicing and issuance of Purchase Orders
• Build Customer Relationships
• Ensure follow up on all leads
• Documentation of sales activities of the branch as per company policies
• Documentation and review of sales activities of Business Managers
• Coordinating sales staff recruitment with Country Manager and HR
• Provide induction and training to new staff
• Coordination with various departments - Finance, HR and Operations in the Head Office in Dubai
• Manage office expenditures, fund flow and process financial statements
• Back office operations and management using support staff
• Manage various vendors and suppliers of office equipments
• Arrange travel and accommodation for senior staff
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Business Manager - Library Solutions, Qatar Branch
Major activities/achievements were:

• Develop market strategies to enhance the acceptability of technology-based training in Academic, Government and Corporate markets
• Develop product wise Business/Account plans
• Meet and exceed sales revenue targets for the Country assigned
• Develop customer service plans and assisting top management in implementation
• Identify and source new market opportunities in new/emerging sectors in Qatar
• Analyse market movements and monitoring Government regulations
• Develop an in-depth knowledge of the products -their features, technology platforms used, pricing details and competitor information
• Responsible for Key Account Management
• Provide high-value added and differentiated services to Key customers
• Develop a process for pre-sales and post-sales account management to maximise Customer satisfaction
• Prepare and present weekly and monthly sales performance reports for the Head Office
• Plan and attend functions and special events with ministries, and Government departments for networking and market intelligence

Branch Co-ordinator, Branch Office, Trivandrum, India
Primary responsibilities included branch management and co-ordination, along with providing other professional services. Major activities/achievements were:

• Back office operations and management
• Preparation of monthly performance reports for all departments
• Documentation of overall branch activities as per company policies
• Documentation and review of sales activities of 18 sales managers
• Managing office expenditures, fund flow and processing financial statements
• Generation and maintenance of MIS along with implementation of quality systems
• Coordinating staff recruitment with Regional Manager/Branch Manager and HR
• Inducting new sales employees and sales advisors
• Maintaining employee performance records, attendance and allowance records, exit formalities
• Managing various vendors and suppliers of office equipments
• Support the branch manager in decision making with regard to fund allocation, managing sales team
• Co-ordination with other professional bodies

Executive, Southern Region Head Quarters - Tami Nadu State Office, Chennai, India
My key responsibilities included the following activities:
• Organising and management of programmes/events along with speaker co-ordination, organizing one-to-one meeting with delegates and maintaining time schedules
• Planning of programmes/events, including developing concepts and themes, programme scheduling and speaker identification
• Garnering delegates and sponsors for industrial events/conferences
• Preparing and managing financial budgets for various events
• Act as Chief Co-ordinator for CII Panels such as Industry-Institute Interaction Panel, Small and Medium Enterprises Panel and Telecom Panel
• Promotion of programmes and pooling participants for events