Kavitha Nair

• Develop and maintain long term
relationships with multiple High Category
sensitive clients of the company. Act as the
main point of contact.
• Strategise growth opportunities for each
client (renewals, upsell and cross sell
opportunities) as part of the leadership team of
the company to increase the account revenues in
such a way there is alignment between client
objectives and company goals
• Manage a team of ten Program Managers
under my leadership during escalations and
address challenges by finding effective
solutions on a case to case basis.
• Ensure open and effective communication
within the team to ensure seamless coordination
and well collaborated operations for the client.
• Continuously assess and streamline
operational process to enhance efficiency and
quality. Encourage team members to identify
areas of improvement and implement solutions
of their own where applicable
• Work closely with internal teams such as
sales, marketing, finance, to ensure continuous
communication, coordination and delivery of
services to accounts. Liaison between clients
and internal stake holders

• Collect, collate and coordinate performance
and revenue reports from all verticals of the
department.
• Organize technical workshops and site
visits for various retailers and prospective
advertisers (managed upto 40 workshops
per month).
• Maintain and update database of company
advertisement spaces.
• Review and collection of project documents
from retailers and advertisers in compliance
with thelicense agreement.
• Periodic review on the status of all projects
of the department.
• Instigate the process of Trade Licenses
formalities of Retailers on behalf of Qatar
Rail.
• Preparation, review and submission of
official correspondences for retailers,
advertisers and other government
institutions such as Kahramaa and MoTC.
• Coordinating documentation, delivery and
sign offs of licence agreements for
Advertisers in various metro stations.
• Manage calendars requiring interaction
with both internal and external
executives and assistants; as well as
consultants/ stakeholders, to
coordinate to a variety of complex
executive meetings.
• Tracking of all queries from potential
tenants and advertisers to ensure
closure of all communication gaps with
outside stakeholders as quickly as
possible.
• Liaison with various overseas and local
based investors.
• Assist top management in the development
and implementation of Business Plan.
• Co-ordination with various agencies for
Advertising and preparation of Marketing
documents

• Maintenance of financial records in
SAP system
• Issue of business visa and gates passes
for incoming crew in coordination with
the Ministry of Interior (MOI), Qatar
• Support other back office operations, as
necessary

Administrator/ Dept Focal point - Corporate Planning
Major activities/achievements were:

• Back office operations and management using support staff
• Manage and coordinate various vendors and suppliers of office equipments
• Arrange travel and accommodation for all staff
• Document update and permission controls on sharepoint
• Calendar management of the CPRO (Chief Planning and Risk Officer) and his team
• Organising Weekly and other meetings related MLT (Management Leadership Team)
• Documentation and preparation of quarterly/ monthly and yearly reports
• Organise and retrieve data from SAP. Access appropriate data files and update records accordingly in SAP
• Organise appropriate files/ documents on sharepoint with the required permissions for each document/ library.

Planning
• Create and access appropriate data files
and update records (Purchase Orders,
Purchase Requisitions and Service
Entries) accordingly in SAP
• Document update and permission
controls on sharepoint
• Organising weekly and other
scheduled meetings related to MLT
(Management Leadership Team)
• Co-ordination with external service
agencies and professional
organisations

Liaison with various overseas and local
based investors.
• Assist top management in the development
and implementation of Business Plan.
• Co-ordination with various agencies for
Advertising and preparation of Marketing documents

Customer Service Executive, Qatar Branch
Major activities/achievements were:

• Develop an in-depth knowledge of the products, their features, technology platforms used, pricing details and competitor information.
• Maintain a focus on key account opportunities
• Follow up with customers on a daily basis for invoicing and issuance of Purchase Orders
• Build Customer Relationships
• Ensure follow up on all leads
• Documentation of sales activities of the branch as per company policies
• Documentation and review of sales activities of Business Managers
• Coordinating sales staff recruitment with Country Manager and HR
• Provide induction and training to new staff
• Coordination with various departments - Finance, HR and Operations in the Head Office in Dubai
• Manage office expenditures, fund flow and process financial statements
• Back office operations and management using support staff
• Manage various vendors and suppliers of office equipments
• Arrange travel and accommodation for senior staff
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Business Manager - Library Solutions, Qatar Branch
Major activities/achievements were:

• Develop market strategies to enhance the acceptability of technology-based training in Academic, Government and Corporate markets
• Develop product wise Business/Account plans
• Meet and exceed sales revenue targets for the Country assigned
• Develop customer service plans and assisting top management in implementation
• Identify and source new market opportunities in new/emerging sectors in Qatar
• Analyse market movements and monitoring Government regulations
• Develop an in-depth knowledge of the products -their features, technology platforms used, pricing details and competitor information
• Responsible for Key Account Management
• Provide high-value added and differentiated services to Key customers
• Develop a process for pre-sales and post-sales account management to maximise Customer satisfaction
• Prepare and present weekly and monthly sales performance reports for the Head Office
• Plan and attend functions and special events with ministries, and Government departments for networking and market intelligence

• Develop market strategies to enhance the
acceptability of technology-basedtraining in
Academic, Government and Corporate
markets
• Meet and exceed sales revenue targets for
the Country assigned
• Develop customer service plans and
assisting top management in
implementation
• Prepare and present weekly and monthly
sales performance reports for the Head
Office
• Plan and attend functions and special events
with ministries, and Government
departments for networking and market
intelligence
• Documentation of sales activities of the
branch as per company policies
• Coordinating sales staff recruitment with
Country Manager and HR
• Provide induction and training to newstaff
• Coordination with various departments
Finance, HR and Operations in the Head
Office in Dubai

Branch Co-ordinator, Branch Office, Trivandrum, India
Primary responsibilities included branch management and co-ordination, along with providing other professional services. Major activities/achievements were:

• Back office operations and management
• Preparation of monthly performance reports for all departments
• Documentation of overall branch activities as per company policies
• Documentation and review of sales activities of 18 sales managers
• Managing office expenditures, fund flow and processing financial statements
• Generation and maintenance of MIS along with implementation of quality systems
• Coordinating staff recruitment with Regional Manager/Branch Manager and HR
• Inducting new sales employees and sales advisors
• Maintaining employee performance records, attendance and allowance records, exit formalities
• Managing various vendors and suppliers of office equipments
• Support the branch manager in decision making with regard to fund allocation, managing sales team
• Co-ordination with other professional bodies

• Valuation of insurance documents before
final submission.
• Documentation of overall branch activities
as per company policies
• Coordinating staff recruitment with
Regional Manager/Branch Manager
and HR
• Inducting new sales employees and
sales advisors
• Maintaining employee performance
records, attendance and allowance
records, exit formalities
• Managing various vendors and
suppliers of office equipments

Executive, Southern Region Head Quarters - Tami Nadu State Office, Chennai, India
My key responsibilities included the following activities:
• Organising and management of programmes/events along with speaker co-ordination, organizing one-to-one meeting with delegates and maintaining time schedules
• Planning of programmes/events, including developing concepts and themes, programme scheduling and speaker identification
• Garnering delegates and sponsors for industrial events/conferences
• Preparing and managing financial budgets for various events
• Act as Chief Co-ordinator for CII Panels such as Industry-Institute Interaction Panel, Small and Medium Enterprises Panel and Telecom Panel
• Promotion of programmes and pooling participants for events

• Planning and organizing of
programmes/events, including
developing concepts and themes,
programme scheduling and speaker
identification
• Garnering delegates and sponsors for
industrial events/conferences
• Preparing and managing financial
budgets for various events
• Chief Co-ordinator for CII Panels such
as Industry-Institute Interaction Panel,
Small and Medium Enterprises Panel
and Telecom Panel