Mohd Taher Ali

Job Responsibilities:
 Act as an interface between the management and the associates.
 Responsible for work allocation and to maintaincompliance.
 Conduct team meetings, brain storming sessions to understand process gaps & risks, arrive at
process improvement recommendations & systematic implementation.
 Conduct audits, present findings and provide effective feedback forimprovement.
 Preparing AHT, Reconciliation and Volume status reports on dailybasis.
 Performing quality Audits for the team members on a daily basis
 Ensure all the team members are aware and adhere to compliance &policies
 Daily interaction with onshore staff & trainers to communicate compliance requirements andto
monitor daily productivity.
 Responsible for work allocation and to maintaincompliance
 Streamlining and designing the quality parameters as per businessrequirement
 Preparing and mailing across Agenda for the Bi-weekly ProcessCall.
 Prepared process documentation as perrequirement.
 Training and Coaching New Hires and as well as conducting Process KnowledgeTest.
 Ensure that the team reaches the quality and production benchmarks on a consistentbasis.
 Publishing Quality Scores and Error analysis and SLA / metrics to theManagement.
 Quality improvement program for the associates.
 Quality Business Review, which includes Quality comparison and error analysis using Qualitytools.
 Conducted refresher trainings for the bottom performers.
 Provide regular performance feedback and giving frequent formal and informal coaching sessions.
 Create an environment oriented to trust, open communication, creative thinking, and cohesive team
effort.
 Reviewing monthly reporting to check for completeness accuracy of financial calculations including
covenants.
 Monitors/Screening duties of operations personnel to ensure efficient and safe operationof
premium audit process.
 Send weekly forecast for all upcoming payment with details to treasury team for fundmanagement
 Facilitated the team members and the new members on board about the product information and
process.
 Prepare a payment schedule calendar with the alignment of respective controllers.